Poor Service and Refund

Hello Peter, My name is Modupi Frank Moloi. I received a call from Blue Label connect in January offering me a cell phone contract Ulefone s21. The cellphone was never delivered to my home address given and R97 for activation was debited end of January, February and March. Today R495 was also debited on my account. I need all my monies to be refunded because I don't have the package as agreed.