LS
Linda S
1 reviews | Active since Apr 2022
05 May 2024, 15:50
Poor service and *****
I had a problem with this provider,they busy harassing me,i had a contract with them since,2019, the contract supposed to come with data it was a package but they never even one day send data for me,i write an email for them complaining about it,they never responded till i the contract overdue. Now they busy harassing me saying im owing them,according to my understanding they are the one who owe me my money because i paid350for 36month without a data.
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Blue Label Connect's replyOfficial
10 May 2024, 12:49Good day Mr/s Songwiqi
We apologize for the misunderstanding.
However your contract did not start in 2019 but 2021, and it is not for 36 months but for 24 months.
Please note that you queried the missing benefits a year later after your contract started in 2022 November and we provided feedback that the sim card is active on the system, and you are getting recharged but not using the benefits.
The solution was for you to do a sim swap as the sim card was not working on your side as it was probably damaged but you did not, and you also ask to settle your account in 2022 which you never did.
We understand as a client you do get frustrated, however please do come forward to public platform with correct information. Your account will still need to be paid because it is in arrears.
Regards
We apologize for the misunderstanding.
However your contract did not start in 2019 but 2021, and it is not for 36 months but for 24 months.
Please note that you queried the missing benefits a year later after your contract started in 2022 November and we provided feedback that the sim card is active on the system, and you are getting recharged but not using the benefits.
The solution was for you to do a sim swap as the sim card was not working on your side as it was probably damaged but you did not, and you also ask to settle your account in 2022 which you never did.
We understand as a client you do get frustrated, however please do come forward to public platform with correct information. Your account will still need to be paid because it is in arrears.
Regards
Blue Label Connect's reply10 May 2024, 12:49
Official
Good day Mr/s Songwiqi
We apologize for the misunderstanding.
However your contract did not start in 2019 but 2021, and it is not for 36 months but for 24 months.
Please note that you queried the missing benefits a year later after your contract started in 2022 November and we provided feedback that the sim card is active on the system, and you are getting recharged but not using the benefits.
The solution was for you to do a sim swap as the sim card was not working on your side as it was probably damaged but you did not, and you also ask to settle your account in 2022 which you never did.
We understand as a client you do get frustrated, however please do come forward to public platform with correct information. Your account will still need to be paid because it is in arrears.
Regards
We apologize for the misunderstanding.
However your contract did not start in 2019 but 2021, and it is not for 36 months but for 24 months.
Please note that you queried the missing benefits a year later after your contract started in 2022 November and we provided feedback that the sim card is active on the system, and you are getting recharged but not using the benefits.
The solution was for you to do a sim swap as the sim card was not working on your side as it was probably damaged but you did not, and you also ask to settle your account in 2022 which you never did.
We understand as a client you do get frustrated, however please do come forward to public platform with correct information. Your account will still need to be paid because it is in arrears.
Regards