EH
Emerancia H
1 reviews | Active since May 2018
18 May 2023, 11:39
POOR SERVICE
I would not recommend this service provider to anyone. They are putting a block on your phone and controlling your personal information via that Thinkadam App. Things is supposed to be personal they can see it with your permission. They are violating the Popia act as they do it without your permission.
I cancelled my contract and was asked to give the collection address which i did now they say they can't collect the device anymore and i must pay a cancellation fee. I dont want the device as they have blocked it and the account is up to date and not in arrears.
BLUE LABLE CONNECT DOES ALSO NOT BOOST YOUR CREDIT PROFILE SO THEIR CONTRACT ARE USELESS AND DOES NOT RECOMMEND IT TO ANYONE.
Helpful (0)
Replies (7)0
Replies (7)
Blue Label Connect's replyOfficial
18 May 2023, 13:03Good Day Miss Horne
We sincerely apologize for any inconvenience caused, Unfortunately, the app cannot be removed. It is on the device purely for purpose that if the payments defaults / fails this app will notify them and the device will be locked. As per our accounts department your account is still in arrears of R199.50 and once your account is up to date you can remove the block by making use of WIFI. Please confirm if you have cancelled within 7days after receiving the device, so we can escalate your cancellation request with our collections department.
Thank you
Kind Regards
Sam
We sincerely apologize for any inconvenience caused, Unfortunately, the app cannot be removed. It is on the device purely for purpose that if the payments defaults / fails this app will notify them and the device will be locked. As per our accounts department your account is still in arrears of R199.50 and once your account is up to date you can remove the block by making use of WIFI. Please confirm if you have cancelled within 7days after receiving the device, so we can escalate your cancellation request with our collections department.
Thank you
Kind Regards
Sam
Blue Label Connect's reply18 May 2023, 13:03
Official
Good Day Miss Horne
We sincerely apologize for any inconvenience caused, Unfortunately, the app cannot be removed. It is on the device purely for purpose that if the payments defaults / fails this app will notify them and the device will be locked. As per our accounts department your account is still in arrears of R199.50 and once your account is up to date you can remove the block by making use of WIFI. Please confirm if you have cancelled within 7days after receiving the device, so we can escalate your cancellation request with our collections department.
Thank you
Kind Regards
Sam
We sincerely apologize for any inconvenience caused, Unfortunately, the app cannot be removed. It is on the device purely for purpose that if the payments defaults / fails this app will notify them and the device will be locked. As per our accounts department your account is still in arrears of R199.50 and once your account is up to date you can remove the block by making use of WIFI. Please confirm if you have cancelled within 7days after receiving the device, so we can escalate your cancellation request with our collections department.
Thank you
Kind Regards
Sam
EH
Emerancia H's updateReviewer Update
18 May 2023, 13:07I had a payment arrangement and they took R399 + R199.50 on the 15 May 2023 still the account is blocked. I dont want the device anymore as you are violating my privacy without my consent. Kindly arrange pick up for the device as I have stated in the email I no longer wants this contract i never signed any agreement.
Cancel your contract and collect your deivce
Cancel your contract and collect your deivce
EH
Emerancia H's update18 May 2023, 13:07
Reviewer Update
I had a payment arrangement and they took R399 + R199.50 on the 15 May 2023 still the account is blocked. I dont want the device anymore as you are violating my privacy without my consent. Kindly arrange pick up for the device as I have stated in the email I no longer wants this contract i never signed any agreement.
Cancel your contract and collect your deivce
Cancel your contract and collect your deivce
Blue Label Connect's replyOfficial
18 May 2023, 13:46Good Day Miss Horne
Kindly note that R399 was for your normal instalment for May and the R199.50 was for the incomplete payment for the month of April, therefore a R199.50 is still outstanding due to the R399 incomplete payment for April. Kindly note that your request to cancel, has been logged with our collections department. Please expect a call from them soon.
Thank you
Kind Regards
Sam
Kindly note that R399 was for your normal instalment for May and the R199.50 was for the incomplete payment for the month of April, therefore a R199.50 is still outstanding due to the R399 incomplete payment for April. Kindly note that your request to cancel, has been logged with our collections department. Please expect a call from them soon.
Thank you
Kind Regards
Sam
Blue Label Connect's reply18 May 2023, 13:46
Official
Good Day Miss Horne
Kindly note that R399 was for your normal instalment for May and the R199.50 was for the incomplete payment for the month of April, therefore a R199.50 is still outstanding due to the R399 incomplete payment for April. Kindly note that your request to cancel, has been logged with our collections department. Please expect a call from them soon.
Thank you
Kind Regards
Sam
Kindly note that R399 was for your normal instalment for May and the R199.50 was for the incomplete payment for the month of April, therefore a R199.50 is still outstanding due to the R399 incomplete payment for April. Kindly note that your request to cancel, has been logged with our collections department. Please expect a call from them soon.
Thank you
Kind Regards
Sam
EH
Emerancia H's updateReviewer Update
18 May 2023, 13:51Kindly collect your device and i will not pay any cancellation fees
EH
Emerancia H's update18 May 2023, 13:51
Reviewer Update
Kindly collect your device and i will not pay any cancellation fees
Blue Label Connect's replyOfficial
18 May 2023, 13:52Hi Miss Horne
Your request has been noted and sent to our collections department for further assistance.
Thank you
Kind Regards
Sam
Your request has been noted and sent to our collections department for further assistance.
Thank you
Kind Regards
Sam
Blue Label Connect's reply18 May 2023, 13:52
Official
Hi Miss Horne
Your request has been noted and sent to our collections department for further assistance.
Thank you
Kind Regards
Sam
Your request has been noted and sent to our collections department for further assistance.
Thank you
Kind Regards
Sam
EH
Emerancia H's updateReviewer Update
18 May 2023, 14:11I have never received such poor service your contract is not even reflecting on my credit profile and its not helping a person to built their credit worthiness. What was the use of the payment arrangement of 2 months of R199.50 if you just keeps on blocking a person so kindly collect this device I am done with Blue Label Connect
EH
Emerancia H's update18 May 2023, 14:11
Reviewer Update
I have never received such poor service your contract is not even reflecting on my credit profile and its not helping a person to built their credit worthiness. What was the use of the payment arrangement of 2 months of R199.50 if you just keeps on blocking a person so kindly collect this device I am done with Blue Label Connect
Blue Label Connect's replyOfficial
22 May 2023, 08:50Hi Miss Horne
Kindly note that as mentioned above, your query was sent to our collections department for further assistance and there hasn't been any feedback yet because they don't work on weekends, however you may expect feedback from us from today onwards.
Kind Regards
Thembinkosi
Kindly note that as mentioned above, your query was sent to our collections department for further assistance and there hasn't been any feedback yet because they don't work on weekends, however you may expect feedback from us from today onwards.
Kind Regards
Thembinkosi
Blue Label Connect's reply22 May 2023, 08:50
Official
Hi Miss Horne
Kindly note that as mentioned above, your query was sent to our collections department for further assistance and there hasn't been any feedback yet because they don't work on weekends, however you may expect feedback from us from today onwards.
Kind Regards
Thembinkosi
Kindly note that as mentioned above, your query was sent to our collections department for further assistance and there hasn't been any feedback yet because they don't work on weekends, however you may expect feedback from us from today onwards.
Kind Regards
Thembinkosi