Poor service

I have had endless issues, took the subscription in Aug and on the 25th Aug I have emailed and called to request to have it cancelled. But I don't think anyone reads their emails. 8th Sept received an email that it will be cancelled and no debit order for end of Sept will go off. But no surprises it went off on the 29th. Had to make numerous calls. And the wait. Send an email and to date have not received a call or email acknowledgement from them. Advise people not to take the R299 subscription, totally waste of time especially when the service is so poor.