TM
Tebogo M
1 reviews | Active since Dec 2019
18 May 2023, 10:45
Poor service
Tracking number is ***A166774- They offered me cell phone contract and today it was supposed to be delivered by Courier IT, the driver Obed Mokhwa**** arrived at my house with speed point that is not working and he left. I need my device delivered today 14H00 as i will be going away and it was not my fault. When call their customer service spoke to Taniel who said there is nothing she can do only Asaph Legodi is the only person who can resolve the issue, i have been waiting for his call but no call till now. What a bad service as new customer
Helpful (0)
Replies (11)0
Replies (11)
Blue Label Connect's replyOfficial
18 May 2023, 11:37Good Day Mr. Matlala
Kindly note that we have requested that the Courier reattempt delivery today before 14h00, we will advise you accordingly once feedback from the Courier has been received. We sincerely apologize for any inconvenience caused.
Thank you.
Kind Regards
Sam
Kindly note that we have requested that the Courier reattempt delivery today before 14h00, we will advise you accordingly once feedback from the Courier has been received. We sincerely apologize for any inconvenience caused.
Thank you.
Kind Regards
Sam
Blue Label Connect's reply18 May 2023, 11:37
Official
Good Day Mr. Matlala
Kindly note that we have requested that the Courier reattempt delivery today before 14h00, we will advise you accordingly once feedback from the Courier has been received. We sincerely apologize for any inconvenience caused.
Thank you.
Kind Regards
Sam
Kindly note that we have requested that the Courier reattempt delivery today before 14h00, we will advise you accordingly once feedback from the Courier has been received. We sincerely apologize for any inconvenience caused.
Thank you.
Kind Regards
Sam
TM
Tebogo M's updateReviewer Update
18 May 2023, 12:18Hi Sam
I have received a call from Ralph Legodi who said to me that you guys must send me an sms with a link that will confirm my debit order and i have not received any sms. Please send the sms now as the clock is ticking. Otherwise cancel my order.
I have received a call from Ralph Legodi who said to me that you guys must send me an sms with a link that will confirm my debit order and i have not received any sms. Please send the sms now as the clock is ticking. Otherwise cancel my order.
TM
Tebogo M's update18 May 2023, 12:18
Reviewer Update
Hi Sam
I have received a call from Ralph Legodi who said to me that you guys must send me an sms with a link that will confirm my debit order and i have not received any sms. Please send the sms now as the clock is ticking. Otherwise cancel my order.
I have received a call from Ralph Legodi who said to me that you guys must send me an sms with a link that will confirm my debit order and i have not received any sms. Please send the sms now as the clock is ticking. Otherwise cancel my order.
Blue Label Connect's replyOfficial
18 May 2023, 14:00Good Day Mr. Matlala
Kindly note as per Courier the driver will be there in the next 20 minutes to deliver your package.
Thank you
Kind Regards
Sam
Kindly note as per Courier the driver will be there in the next 20 minutes to deliver your package.
Thank you
Kind Regards
Sam
Blue Label Connect's reply18 May 2023, 14:00
Official
Good Day Mr. Matlala
Kindly note as per Courier the driver will be there in the next 20 minutes to deliver your package.
Thank you
Kind Regards
Sam
Kindly note as per Courier the driver will be there in the next 20 minutes to deliver your package.
Thank you
Kind Regards
Sam
TM
Tebogo M's updateReviewer Update
19 May 2023, 09:28Good morning Sam
After a long fight yesterday the device was delivered and I was advised that Sim card will be activated this morning I must just make sure the sim card must not be kept inside the phone and I did that without no luck. Called customer service that is useless, if my sim card is not activated in next hour please come fetch your device without no charge, is no use for me after all bad service already received.
After a long fight yesterday the device was delivered and I was advised that Sim card will be activated this morning I must just make sure the sim card must not be kept inside the phone and I did that without no luck. Called customer service that is useless, if my sim card is not activated in next hour please come fetch your device without no charge, is no use for me after all bad service already received.
TM
Tebogo M's update19 May 2023, 09:28
Reviewer Update
Good morning Sam
After a long fight yesterday the device was delivered and I was advised that Sim card will be activated this morning I must just make sure the sim card must not be kept inside the phone and I did that without no luck. Called customer service that is useless, if my sim card is not activated in next hour please come fetch your device without no charge, is no use for me after all bad service already received.
After a long fight yesterday the device was delivered and I was advised that Sim card will be activated this morning I must just make sure the sim card must not be kept inside the phone and I did that without no luck. Called customer service that is useless, if my sim card is not activated in next hour please come fetch your device without no charge, is no use for me after all bad service already received.
Blue Label Connect's replyOfficial
22 May 2023, 09:19Good day Mr. Matlala
Apologies for the inconvenience caused.
Please note that we have sent your sim activation to our network department for an urgent activation.
Your sim card should be activated by the end of the day.
Kind regards
Thembinkosi
Apologies for the inconvenience caused.
Please note that we have sent your sim activation to our network department for an urgent activation.
Your sim card should be activated by the end of the day.
Kind regards
Thembinkosi
Blue Label Connect's reply22 May 2023, 09:19
Official
Good day Mr. Matlala
Apologies for the inconvenience caused.
Please note that we have sent your sim activation to our network department for an urgent activation.
Your sim card should be activated by the end of the day.
Kind regards
Thembinkosi
Apologies for the inconvenience caused.
Please note that we have sent your sim activation to our network department for an urgent activation.
Your sim card should be activated by the end of the day.
Kind regards
Thembinkosi
Blue Label Connect's replyOfficial
23 May 2023, 14:49Good day Mr. Matlala
Please note that your sim card has now been fully activated. You may insert the sim card in device now.
Kind regards
Thembinkosi
Please note that your sim card has now been fully activated. You may insert the sim card in device now.
Kind regards
Thembinkosi
Blue Label Connect's reply23 May 2023, 14:49
Official
Good day Mr. Matlala
Please note that your sim card has now been fully activated. You may insert the sim card in device now.
Kind regards
Thembinkosi
Please note that your sim card has now been fully activated. You may insert the sim card in device now.
Kind regards
Thembinkosi
TM
Tebogo M's updateReviewer Update
23 May 2023, 20:59Hi Thembinkosi
Thank you for your assistance, yes my SIM card is been activated.
Regards
Mr Matlala
Thank you for your assistance, yes my SIM card is been activated.
Regards
Mr Matlala
TM
Tebogo M's update23 May 2023, 20:59
Reviewer Update
Hi Thembinkosi
Thank you for your assistance, yes my SIM card is been activated.
Regards
Mr Matlala
Thank you for your assistance, yes my SIM card is been activated.
Regards
Mr Matlala
Blue Label Connect's replyOfficial
24 May 2023, 08:10 Good day Mr. Matlala
Thank you for your update.
Should you need any further assistance in the future, please let us know.
Kind regards
Thembinkosi
Thank you for your update.
Should you need any further assistance in the future, please let us know.
Kind regards
Thembinkosi
Blue Label Connect's reply24 May 2023, 08:10
Official
Good day Mr. Matlala
Thank you for your update.
Should you need any further assistance in the future, please let us know.
Kind regards
Thembinkosi
Thank you for your update.
Should you need any further assistance in the future, please let us know.
Kind regards
Thembinkosi
TM
Tebogo M's updateReviewer Update
24 May 2023, 08:51Hi Thembinkosi/Sam
Is possible on my package to rather don't give me 50 smses and add that amount of the smses to my data instead? As I don't use smses at all they will be no I use for me and my monthly payment remain the same.
Looking forward to hearing from you.
Regards
Mr Matlala
Is possible on my package to rather don't give me 50 smses and add that amount of the smses to my data instead? As I don't use smses at all they will be no I use for me and my monthly payment remain the same.
Looking forward to hearing from you.
Regards
Mr Matlala
TM
Tebogo M's update24 May 2023, 08:51
Reviewer Update
Hi Thembinkosi/Sam
Is possible on my package to rather don't give me 50 smses and add that amount of the smses to my data instead? As I don't use smses at all they will be no I use for me and my monthly payment remain the same.
Looking forward to hearing from you.
Regards
Mr Matlala
Is possible on my package to rather don't give me 50 smses and add that amount of the smses to my data instead? As I don't use smses at all they will be no I use for me and my monthly payment remain the same.
Looking forward to hearing from you.
Regards
Mr Matlala
Blue Label Connect's replyOfficial
24 May 2023, 09:19Hi Mr. Matlala
Unfortunately, we are unable to change or adjust your current package for another one as these packages come in bundles.
Kind regards
Thembinkosi
Unfortunately, we are unable to change or adjust your current package for another one as these packages come in bundles.
Kind regards
Thembinkosi
Blue Label Connect's reply24 May 2023, 09:19
Official
Hi Mr. Matlala
Unfortunately, we are unable to change or adjust your current package for another one as these packages come in bundles.
Kind regards
Thembinkosi
Unfortunately, we are unable to change or adjust your current package for another one as these packages come in bundles.
Kind regards
Thembinkosi
TM
Tebogo M's updateReviewer Update
24 May 2023, 10:50Hi Thembinkosi
Okay, I do understand.
Regards
Mr Matlala
Okay, I do understand.
Regards
Mr Matlala
TM
Tebogo M's update24 May 2023, 10:50
Reviewer Update
Hi Thembinkosi
Okay, I do understand.
Regards
Mr Matlala
Okay, I do understand.
Regards
Mr Matlala