Hellopeter
Share Your Experience
LM
Laeticia M

1 reviews | Active since Jan 2024

02 Jan 2024, 17:00

Poor service

I have been waiting for a refund for two months now, and have been following up and still no one can give me a clear answer. I'm really disappointed in their service. I have also tried to change my banking details, called, emailed they still take money from the old account. Their service is very poor.

0
Replies (7)
Blue Label Connect
Blue Label Connect's reply03 Jan 2024, 09:17
Official
Good day,

Kindly provide us with your Id number for further assistance.

Thank you
Blue Label Connect
Blue Label Connect's reply05 Jan 2024, 10:40
Official
Good day Mrs Monkwe,

We apologize for the frustrations and the inconvenience this has caused you.

Kindly send us your statement for the month you were double debited or over debited on ***, Please write your id number on the subject line underscore Refund. We will then work on your query and provide feedback.


kind regards,
Nkundele Luvhengo


LM
Laeticia M's update05 Jan 2024, 14:41
Reviewer Update
I am not able to see the email address provided.
LM
Laeticia M's update08 Jan 2024, 10:56
Reviewer Update
Still waiting for feedback...
Blue Label Connect
Blue Label Connect's reply09 Jan 2024, 12:34
Official
Good day,

Please be advised that we tried to contact you on the number provided above without success.

We have also sent you an email regarding the status/progress of your refund request.

Kind regards
Rebecca Molaudzi.
LM
Laeticia M's update09 Jan 2024, 13:52
Reviewer Update
I have received the email, thank you.
Blue Label Connect
Blue Label Connect's reply12 Jan 2024, 14:12
Official
 Good day,

Thank you for acknowledging receipt  of our email.

Kind regards
Rebecca Molaudzi.