Poor Service

Last Thursday 15 April 2021,I received a call from a lady from the above mentioned company informing me that my phone will be delivered to me on Friday, she confirmed the delivery address and all was good . Friday morning I contact the courier company to get an approximate time of delivery and the lady says the package was RST because of the address being incorrect. U asked her what was the address and she said Sierra echo alpha etc, the agent that did my application did not understand that I spelt the street name using phonetics. In essence the package was returned to blue label because the agent does not know about phonetics and was told I have to re apply . This is really annoying because I was not at fault, this was the agents mistake not mine.