Poor service

Item: Blue Label Connect
Rating: 1
Author: Lynette R

I have a problem since the 6th of January to this day 13 January im unable to make or receive calls on ***. They together with vodacom are busy sending me from pillar to post. And as far as I know my phone is prepaid. They tell me about admin lock. I sent emails with copy of my ID both to blue label and vodacom but nobody cares.

Helpful (0)

Replies (3)

Blue Label Connect's replyOfficial

13 Jan 2021, 09:41

Hi Lynette

We apologize for the experience you've had thus far. Please expect an email from one of our agents to assist.

Blue Label Connect's reply13 Jan 2021, 09:41

Official

Hi Lynette

We apologize for the experience you've had thus far. Please expect an email from one of our agents to assist.

Lynette R's updateReviewer Update

13 Jan 2021, 10:06

This is so unfair and unacceptable now my job will also be on the line since we are working from home and when you log in on the laptop the system send a verification code via sms and since I have no access it means I cannot work

Lynette R's update13 Jan 2021, 10:06

Reviewer Update

Lynette R's updateReviewer Update

14 Jan 2021, 11:19

Ref 210114 I'm still not getting my phone to be unlocked and everyone i call blue label i get a promise that they will call me and no one comes back to me and its more than a week now

Lynette R's update14 Jan 2021, 11:19

Reviewer Update

Ref 210114 I'm still not getting my phone to be unlocked and everyone i call blue label i get a promise that they will call me and no one comes back to me and its more than a week now