Poor RMCS Helpline.

Poor helpline - You keep phoning and no one ver answers your call. I called on 10 December to do a simswop and the consultant dropped the call after promising that simswop will happen. Today 17 December still no simswop and when I call this nmber *** received from Jet in Kimberley no one eveer responded to my call except the machine that welcomes you. I really need to do this simswop as the current simcard is old and cannot fit on my new gadget.