Poor Poor Bad service

First off all the call center agents need to go for a thorough training or retraining if they ever been to one. I called on Saturday to blacklist my phone so that I can get the necessary form to claim from my insurance and they told me that they don’t work on weekends. Fine I called on Monday 6.8.18 and to date I have not received any communication from them to advise me on the status of my query and I am the on to always call them to find out what is happening. When I call they first **** and told me that they contacted me which I dnt remember receiving a call from any unfimi**** number secondly they are very inconsiderate of the clients and they have the “I don’t care attitude”. Edwards and Jet are big companies and the attitude of the staff is very contrary to the brands. I spoke to Tebogo who happens to be a manger or supervisor who did not sound like a manager, then I spoke to Pertunia who **** to me by contacting me and Paballo. I know have to put up with my insurance if they decide not to pay all to the unprofessional call center agents. This is pathetic because I am still waiting for them.