MK
Mpho K
1 reviews | Active since Jun 2023
08 Jun 2023, 14:53
Poor follow up interactions.
I Mpho have contract a phone from Blue label connect .It phone with monthly data of 500 MB day and 500MB nights shifts plus airtime. I have been loaded with those each month as stated . My problem is that I have been contacting Blue label via all their contact but not getting assisted regarding my complaints. My complaints are the phone switch itself of some hours . It some time switch off 12hour or 6H the other day it took full without getting back on if I try to On . The other matter is they have not opened or update their system to allow my phone to be active on Cell C network for internet connection.Meaning I have not been able to access internet.
Helpful (0)
Replies (1)0
Replies (1)
Blue Label Connect's replyOfficial
08 Jun 2023, 15:28Good day Mr Kekae
Thank you for your Facebook message. Kindly note that we will need to collect the device from you for assessment. Please confirm the below
details:
• Device Make & Model
• IMEI number:
• Fault with the device
• Full Collection Address and Postal Code
• Contact details & Email address
We have included the T&C’s regarding repairs below, requesting the collection is deemed acceptance of the below, we will then proceed with the collection for assessment.
• Customers have a maximum of two collection attempts at our cost – if these both fail due to client error; the client will then need to send the device in at their own cost.
• It is the responsibility of the customer to ensure the parcel is packaged securely for transit with the courier. BLC will not be held liable for any physical/liquid damage to the device while in transit to our repair partner
• If the assessment finds that the problem with the device is factory related and is not due to damage, the device will be repaired IW (In Warranty) at no cost to the customer. The device will be replaced with a new unit of the same make & model. If the make & model is no longer available due to being EOL (End of Life) we will replace this with a new unit with a similar or upgraded spec depending on availability.
• If any physical, liquid damage or third-party workmanship is found to a device, this automatically voids the warranty, and the repair will be processed OOW (Out Of Warranty) OOW repairs are paid for directly by the client.
• A quotation will be generated and sent to the customer either by SMS or email. If a quotation is not responded to within 90 days, the device will be sold to defray costs and the customer will need to replace the device at their own cost. If a quotation is rejected, this will carry a diagnostic fee of R172.50 to have the device returned to the customer unrepaired
Kind regards
Thembinkosi
Thank you for your Facebook message. Kindly note that we will need to collect the device from you for assessment. Please confirm the below
details:
• Device Make & Model
• IMEI number:
• Fault with the device
• Full Collection Address and Postal Code
• Contact details & Email address
We have included the T&C’s regarding repairs below, requesting the collection is deemed acceptance of the below, we will then proceed with the collection for assessment.
• Customers have a maximum of two collection attempts at our cost – if these both fail due to client error; the client will then need to send the device in at their own cost.
• It is the responsibility of the customer to ensure the parcel is packaged securely for transit with the courier. BLC will not be held liable for any physical/liquid damage to the device while in transit to our repair partner
• If the assessment finds that the problem with the device is factory related and is not due to damage, the device will be repaired IW (In Warranty) at no cost to the customer. The device will be replaced with a new unit of the same make & model. If the make & model is no longer available due to being EOL (End of Life) we will replace this with a new unit with a similar or upgraded spec depending on availability.
• If any physical, liquid damage or third-party workmanship is found to a device, this automatically voids the warranty, and the repair will be processed OOW (Out Of Warranty) OOW repairs are paid for directly by the client.
• A quotation will be generated and sent to the customer either by SMS or email. If a quotation is not responded to within 90 days, the device will be sold to defray costs and the customer will need to replace the device at their own cost. If a quotation is rejected, this will carry a diagnostic fee of R172.50 to have the device returned to the customer unrepaired
Kind regards
Thembinkosi
Blue Label Connect's reply08 Jun 2023, 15:28
Official
Good day Mr Kekae
Thank you for your Facebook message. Kindly note that we will need to collect the device from you for assessment. Please confirm the below
details:
• Device Make & Model
• IMEI number:
• Fault with the device
• Full Collection Address and Postal Code
• Contact details & Email address
We have included the T&C’s regarding repairs below, requesting the collection is deemed acceptance of the below, we will then proceed with the collection for assessment.
• Customers have a maximum of two collection attempts at our cost – if these both fail due to client error; the client will then need to send the device in at their own cost.
• It is the responsibility of the customer to ensure the parcel is packaged securely for transit with the courier. BLC will not be held liable for any physical/liquid damage to the device while in transit to our repair partner
• If the assessment finds that the problem with the device is factory related and is not due to damage, the device will be repaired IW (In Warranty) at no cost to the customer. The device will be replaced with a new unit of the same make & model. If the make & model is no longer available due to being EOL (End of Life) we will replace this with a new unit with a similar or upgraded spec depending on availability.
• If any physical, liquid damage or third-party workmanship is found to a device, this automatically voids the warranty, and the repair will be processed OOW (Out Of Warranty) OOW repairs are paid for directly by the client.
• A quotation will be generated and sent to the customer either by SMS or email. If a quotation is not responded to within 90 days, the device will be sold to defray costs and the customer will need to replace the device at their own cost. If a quotation is rejected, this will carry a diagnostic fee of R172.50 to have the device returned to the customer unrepaired
Kind regards
Thembinkosi
Thank you for your Facebook message. Kindly note that we will need to collect the device from you for assessment. Please confirm the below
details:
• Device Make & Model
• IMEI number:
• Fault with the device
• Full Collection Address and Postal Code
• Contact details & Email address
We have included the T&C’s regarding repairs below, requesting the collection is deemed acceptance of the below, we will then proceed with the collection for assessment.
• Customers have a maximum of two collection attempts at our cost – if these both fail due to client error; the client will then need to send the device in at their own cost.
• It is the responsibility of the customer to ensure the parcel is packaged securely for transit with the courier. BLC will not be held liable for any physical/liquid damage to the device while in transit to our repair partner
• If the assessment finds that the problem with the device is factory related and is not due to damage, the device will be repaired IW (In Warranty) at no cost to the customer. The device will be replaced with a new unit of the same make & model. If the make & model is no longer available due to being EOL (End of Life) we will replace this with a new unit with a similar or upgraded spec depending on availability.
• If any physical, liquid damage or third-party workmanship is found to a device, this automatically voids the warranty, and the repair will be processed OOW (Out Of Warranty) OOW repairs are paid for directly by the client.
• A quotation will be generated and sent to the customer either by SMS or email. If a quotation is not responded to within 90 days, the device will be sold to defray costs and the customer will need to replace the device at their own cost. If a quotation is rejected, this will carry a diagnostic fee of R172.50 to have the device returned to the customer unrepaired
Kind regards
Thembinkosi