Poor Customer Service

In January of 2022 my phone wouldn't switch on and I contacted blue label for assistance due to the contract being with them since then I struggled for them to get the phone from me and only 3 weeks later they picked up the phone from me in mid February. Currently I am still waiting on feedback and still have no phone I have to make use of someone elses phone and that is very inconvenient for me due to IF they responded faster I could have had my old phone back the service they have provided me with this couple of months is not what I would expect from any company and I wouldn't want anyone else to have the same experience I have had.