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Nomvano
1 reviews | Active since Aug 2023
08 Apr 2024, 16:12
Poor customer service
I've been writting to them requesting my refund till now i didnt get the money instead they make empty promises on friday that they procecess the money latest today it will be available in my account. I just call them now they say i must wait for friday payments.
Helpful (0)
Replies (6)0
Replies (6)N
Nomvano's updateReviewer Update
09 Apr 2024, 14:00To my suprise my refund is not even caputered for refund for last week even this coming friday there is no hope because they pick up the call and put aside as if they sorting my issue of which they are delaying the process
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Nomvano's update09 Apr 2024, 14:00
Reviewer Update
To my suprise my refund is not even caputered for refund for last week even this coming friday there is no hope because they pick up the call and put aside as if they sorting my issue of which they are delaying the process
Blue Label Connect's replyOfficial
09 Apr 2024, 15:27Hi Nomvano,
We apologize for the misunderstanding, your refund was loaded for this week payment, because when we received your query on friday payments were already made for other refunds.
Please note that your refund has already been captured for this week's processing.
We apologize for the misunderstanding, your refund was loaded for this week payment, because when we received your query on friday payments were already made for other refunds.
Please note that your refund has already been captured for this week's processing.
Blue Label Connect's reply09 Apr 2024, 15:27
Official
Hi Nomvano,
We apologize for the misunderstanding, your refund was loaded for this week payment, because when we received your query on friday payments were already made for other refunds.
Please note that your refund has already been captured for this week's processing.
We apologize for the misunderstanding, your refund was loaded for this week payment, because when we received your query on friday payments were already made for other refunds.
Please note that your refund has already been captured for this week's processing.
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Nomvano's updateReviewer Update
09 Apr 2024, 15:38Good day
please note i called the office just now the refund is not loaded yet if you are speaking the truth send me proof on the email that my refund is loaded. they send the finance people the email regarding my refund
please note i called the office just now the refund is not loaded yet if you are speaking the truth send me proof on the email that my refund is loaded. they send the finance people the email regarding my refund
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Nomvano's update09 Apr 2024, 15:38
Reviewer Update
Good day
please note i called the office just now the refund is not loaded yet if you are speaking the truth send me proof on the email that my refund is loaded. they send the finance people the email regarding my refund
please note i called the office just now the refund is not loaded yet if you are speaking the truth send me proof on the email that my refund is loaded. they send the finance people the email regarding my refund
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Nomvano's updateReviewer Update
09 Apr 2024, 15:39 Good morning Mrs Nomvano, As per our conversation on the phone, please see attached paid up letter as you have requested. Please note that we have submitted your refund and we are awaiting for feedback regarding that.Kindly be informed that even when the refund is processed today, it will take up to 3 days to reflect on your account depending on the bank you are using. We would like to apologize for the inconvinience this has caused to you and thank you for being understanding and giving us a chance to assist you after the bad service you received. I hope you will find the above in order, and should feel like the refund is taking time to reflect by next week, please do not hesitate to contact us on this email again. Kind regards,Nkundele CUSTOMER QUERIES | |
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Tel: |
Email: | ***P.O. Box 652261, Benmore, 2010 | Capital Hill, 6 Benmore Road
Benmore Gardens, Sandton
Johannesburg, Gauteng 201
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Tel: |
Email: | ***P.O. Box 652261, Benmore, 2010 | Capital Hill, 6 Benmore Road
Benmore Gardens, Sandton
Johannesburg, Gauteng 201
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Nomvano's update09 Apr 2024, 15:39
Reviewer Update
Good morning Mrs Nomvano, As per our conversation on the phone, please see attached paid up letter as you have requested. Please note that we have submitted your refund and we are awaiting for feedback regarding that.Kindly be informed that even when the refund is processed today, it will take up to 3 days to reflect on your account depending on the bank you are using. We would like to apologize for the inconvinience this has caused to you and thank you for being understanding and giving us a chance to assist you after the bad service you received. I hope you will find the above in order, and should feel like the refund is taking time to reflect by next week, please do not hesitate to contact us on this email again. Kind regards,Nkundele CUSTOMER QUERIES | |
|
Tel: |
Email: | ***P.O. Box 652261, Benmore, 2010 | Capital Hill, 6 Benmore Road
Benmore Gardens, Sandton
Johannesburg, Gauteng 201
|
Tel: |
Email: | ***P.O. Box 652261, Benmore, 2010 | Capital Hill, 6 Benmore Road
Benmore Gardens, Sandton
Johannesburg, Gauteng 201
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Nomvano's updateReviewer Update
09 Apr 2024, 15:41this was the email i got from you guys last week friday who is fooling who now.when i ask the person who sent me the email you guys always hide her.
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Nomvano's update09 Apr 2024, 15:41
Reviewer Update
this was the email i got from you guys last week friday who is fooling who now.when i ask the person who sent me the email you guys always hide her.
Blue Label Connect's replyOfficial
11 Apr 2024, 10:42Good day Mrs Nomvano,
Please provide us with the email from finance people informing you that your refund was not uploaded.
Kindly be informed that the above email specified that the refund was submitted to finance and feedback will be provided. It did not say that refund was processed, furthermore we informed you yesterday that refund was loaded for this week processing, which means by the time it was submitted on friday, finance could not process it same time as they cut off payment of all refunds happens every friday morning before 10am, However they loaded the refund to be processed for this friday as advised above.
Please note that we understand your worry as it was a lot of money and we apologize for the delay.
Kind regards,
BLC Team
Please provide us with the email from finance people informing you that your refund was not uploaded.
Kindly be informed that the above email specified that the refund was submitted to finance and feedback will be provided. It did not say that refund was processed, furthermore we informed you yesterday that refund was loaded for this week processing, which means by the time it was submitted on friday, finance could not process it same time as they cut off payment of all refunds happens every friday morning before 10am, However they loaded the refund to be processed for this friday as advised above.
Please note that we understand your worry as it was a lot of money and we apologize for the delay.
Kind regards,
BLC Team
Blue Label Connect's reply11 Apr 2024, 10:42
Official
Good day Mrs Nomvano,
Please provide us with the email from finance people informing you that your refund was not uploaded.
Kindly be informed that the above email specified that the refund was submitted to finance and feedback will be provided. It did not say that refund was processed, furthermore we informed you yesterday that refund was loaded for this week processing, which means by the time it was submitted on friday, finance could not process it same time as they cut off payment of all refunds happens every friday morning before 10am, However they loaded the refund to be processed for this friday as advised above.
Please note that we understand your worry as it was a lot of money and we apologize for the delay.
Kind regards,
BLC Team
Please provide us with the email from finance people informing you that your refund was not uploaded.
Kindly be informed that the above email specified that the refund was submitted to finance and feedback will be provided. It did not say that refund was processed, furthermore we informed you yesterday that refund was loaded for this week processing, which means by the time it was submitted on friday, finance could not process it same time as they cut off payment of all refunds happens every friday morning before 10am, However they loaded the refund to be processed for this friday as advised above.
Please note that we understand your worry as it was a lot of money and we apologize for the delay.
Kind regards,
BLC Team