Poor communication

I recieved an email on the 18th of June stating that blue label connect has done investigations that concluded that the sale I reported as false was valid and that l should provide my preferred time if I would like to listen to the call. I responded to the email, about the time they can call me, but they never called, instead I received an email stating that they called and did not reach me, but I never received the call. After responding to the email that I never received the call, I received an automated email that they will contact me within 24 hours. After over 24 hours of no communication , I called the call centre to find out about listening to the call. I did not recieve any help, instead the consultant told me that they will communicate with the person who sent the email to call me. The said person has not called me even now. At this point I’m really frustrated and annoyed regarding how blue label connect is handling this matter. I keep communicating with no outcome.