Poor After Sale support ,Swim-swap ,Sim cancellation

The company has the worse service ever when it come to after sale support to their client ,They offered me an Airtime contract through Edgars which i thought it was a cool deal .On Sunday the 09 of June 2019 my phone was ****** and i had to do a sim-swap .I phoned vodacom as my service provider who then told me my Sim card is under RMCS and unfortunately they cant assist me but they gave me the number which i then phoned on Tuesday the 11th of June 2019 .The call center agent told me to get a sim swap will be 48hrs and a cancellation will also take 48 hrs . 48HRS later from Tuesday which is NOW today Thursday the 13th of June 2019 number still not cancelled .I phoned the company again only to be told it is 48hrs of their working hours .They work 8hrs a day which means i need to wait 6 days to get a airtime contract cancelled mind you i use the number for the dailt perfomance of my duties ,I lost almost 4 days of communications with my clients plus family and friends .PLEASE AVOID THIS COMPANY BEST WAY YOU CAN AS THEY ARE A NIGHTMARE TO DEAL WITH ,UPTODATE I am ****ed offff