MB
Marius B
1 reviews | Active since Jan 2019
31 Aug 2026, 09:32
Please STAY AWAY FROM BLUE LABEL CONNECT THEY ARE BAD SHARE THIS
I am going to keep making this business so bad that everyone will keep away from then, but this will have to go to all other social media as well so please people share this. My wife has a Makro card. Almost 2 months ago she quickly bought a electricity token. She never received the token and the money was also gone. We NEVER received the money back. No i mailed blu lable connect and they are too lazy to search on the system so they can not assist me they want the exact date so the don't have to search for it, So R600 is gone. Now i found all the sms proof that i received with date and time of purchases because it does not show on my statements and they still have issues
Helpful (0)
Replies (1)0
Replies (1)
Blue Label Connect's replyOfficial
31 Aug 2026, 11:38Dear Mr. Barnard,
Thank you for your feedback. We understand your frustration regarding the electricity token transaction and sincerely apologise for the inconvenience and delay you have experienced.
We would, however, like to clarify that your matter has not been disregarded or left unattended. We have investigated the transaction with RCS, and we have now received confirmation that the transaction was unsuccessful and that a refund will be processed.
Our team has also made numerous attempts to contact you telephonically to provide you with updates regarding the investigation and the progress of your refund, but unfortunately, we have not been able to reach you.
We understand that waiting for a refund is frustrating, particularly when you have already spent time following up. Please be assured that your matter has been escalated and is being attended to, and we will provide you with an update once the refund process has been completed.
We value your business and regret that your experience has led to such frustration. Our intention has always been to assist in resolving the matter, and we trust that the confirmed refund will bring this matter to a satisfactory conclusion.
Kind regards,
Lee-Anne
Lee-Anne
Blue Label Connect's reply31 Aug 2026, 11:38
Official
Dear Mr. Barnard,
Thank you for your feedback. We understand your frustration regarding the electricity token transaction and sincerely apologise for the inconvenience and delay you have experienced.
We would, however, like to clarify that your matter has not been disregarded or left unattended. We have investigated the transaction with RCS, and we have now received confirmation that the transaction was unsuccessful and that a refund will be processed.
Our team has also made numerous attempts to contact you telephonically to provide you with updates regarding the investigation and the progress of your refund, but unfortunately, we have not been able to reach you.
We understand that waiting for a refund is frustrating, particularly when you have already spent time following up. Please be assured that your matter has been escalated and is being attended to, and we will provide you with an update once the refund process has been completed.
We value your business and regret that your experience has led to such frustration. Our intention has always been to assist in resolving the matter, and we trust that the confirmed refund will bring this matter to a satisfactory conclusion.
Kind regards,
Lee-Anne
Lee-Anne