Phone sent for repairs more than 3 times

Item: Blue Label Connect
Rating: 1
Author: Russel M

I wrote to hello Peter on the 2nd of January regarding my phone that was sent to repairs more than 3 times. Now they are asking for my ID number and I called their call centre agent and provided my ID number. Am now waiting for their call.

Helpful (0)

Replies (3)

Blue Label Connect's replyOfficial

06 Jan 2025, 15:36

Good day

Please provide us with your ID number, so that we can assist you going further. if you delay to provide the requirement it will cause a delay in you being assisted.

Regards
BLC

Blue Label Connect's reply06 Jan 2025, 15:36

Official

Good day

Please provide us with your ID number, so that we can assist you going further. if you delay to provide the requirement it will cause a delay in you being assisted.

Regards
BLC

Russel M's updateReviewer Update

09 Jan 2025, 12:18

Good day

I have rep**** to blue label regarding my ID that they needed to help, up to date I haven't received their response though I gave them my ID number.

Russel M's update09 Jan 2025, 12:18

Reviewer Update

Good day

I have rep**** to blue label regarding my ID that they needed to help, up to date I haven't received their response though I gave them my ID number.

Blue Label Connect's replyOfficial

12 Feb 2025, 12:20

Good day,

We apologize for the delayed response as we were waiting for the supplier to provide feedback.

Please be advised that we have followed up with them and we will revert with feedback as soon as they give us feedback.

Regards,
BLC Customer care

Blue Label Connect's reply12 Feb 2025, 12:20

Official