Phone not charging and not switching on

I had a contract that I had that i had signed with Blue Label connect, which Phone was delivered after more than 10 days and phone does not charge nor switch on and reported immediately and had called again for the phone to be picked up and exchange for a working phone and I was told that I will be paying for the phone which is still with me, even if it aint working, they never make an effort to ask if the phone was picked up or not, I have to be calling them to make sure that they pick up the phone to date the phone has not been picked up and I am expected to pay for the phone that is not working. Blue label connect has a very bad customer service and never attendant to issues of their customers and all they care about is that payment must be done... I have told them that I am not going to pay for a phone that is not working and I am expecting them to give me a working phone and without being told that the phone will be fixed...I was promised a brand new phone and I want a brand new Phone.. If this is how they operate they have lost on a client...never is again I am dealing with this **** company