BR
Beetheul R
1 reviews | Active since Jun 2018
11 Mar 2026, 10:18
Phone locked after repairs - Unable to use it but paying for it
This is the worse company to take a cellphone contract with, they have not customer service at all. You have to chase them to respond to your queries and they deduct money monthly from your account but does not provide a proper service for the funds they take on a monthly basis.
Helpful (0)
Replies (3)0
Replies (3)
Blue Label Connect's replyOfficial
12 Mar 2026, 09:04 Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Blue Label Connect's reply12 Mar 2026, 09:04
Official
Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
BR
Beetheul R's updateReviewer Update
16 Apr 2026, 12:34Good day
I still have the same problem, its a month later my account is being debited every month I have not missed a single payment but this company is not assisting with resolving the issue , the last option will be for me to change my bank account and closed the current account maybe if you do not get paid then you might take me serious
I still have the same problem, its a month later my account is being debited every month I have not missed a single payment but this company is not assisting with resolving the issue , the last option will be for me to change my bank account and closed the current account maybe if you do not get paid then you might take me serious
BR
Beetheul R's update16 Apr 2026, 12:34
Reviewer Update
Good day
I still have the same problem, its a month later my account is being debited every month I have not missed a single payment but this company is not assisting with resolving the issue , the last option will be for me to change my bank account and closed the current account maybe if you do not get paid then you might take me serious
I still have the same problem, its a month later my account is being debited every month I have not missed a single payment but this company is not assisting with resolving the issue , the last option will be for me to change my bank account and closed the current account maybe if you do not get paid then you might take me serious
Blue Label Connect's replyOfficial
16 Apr 2026, 14:34Good day,
As per the feedback provided to you via email, we attempted to contact you regarding this matter.
Following a review of your account, it has been confirmed that your device was repaired and returned to you.
We note your concern regarding the device being locked and requiring a password to gain access. This matter has been escalated for immediate feedback with the relevant team to determine the appropriate resolution and provide you with feedback.
Furthermore please note billing continues in line with the contractual agreement. We are, however, working to ensure that your query is addressed as efficiently as possible.
Regards,
Tshepang
Tshepang
Blue Label Connect's reply16 Apr 2026, 14:34
Official
Good day,
As per the feedback provided to you via email, we attempted to contact you regarding this matter.
Following a review of your account, it has been confirmed that your device was repaired and returned to you.
We note your concern regarding the device being locked and requiring a password to gain access. This matter has been escalated for immediate feedback with the relevant team to determine the appropriate resolution and provide you with feedback.
Furthermore please note billing continues in line with the contractual agreement. We are, however, working to ensure that your query is addressed as efficiently as possible.
Regards,
Tshepang
Tshepang