DS
Dee S
1 reviews | Active since Nov 2015
14 Jul 2025, 08:53
Pending query!!!!
Client: Mr Edward Howard ID: **********086 Contact: **********
To whom it may concern
I Mr Edward Howard have paid up my contract over a month ago with the sum of R6419 of which we have submitted proof of our payment. Unfortunately we have had to deal with several members of your company of which each staff member of the Blue Label Connect company would handle our query with no feedback resulting in me having to keep calling your contact center on a daily basis and we are promised that our paid up letter would be emailed and we have issued three email addresses of which we to date have not received what we have been promised. I am in the process of purchasing a home and this is hindering the process with my bond originator.
I find that such a well established company is extremely unprofessional in terms of the after sales when clients are paid up and ready to cancel it is rather difficult to be heard when urgent support is needed. Your company should prioritize clients that wish to terminate a deal that has expired the same way new clients are handled. Please can someone reputable contact me and send me this confirmation of cancellation and settlement as soon as close of business tomorrow Thursday 4th of July 2025 as this matter has been ongoing for just over a month. Should we not get the necessary support by then we will be forced to take further action which we do not wish to do in this instance as we are on time constraints. Please contact me with my confirmation of cancellation and paid up confirmation as well as soon as possible.
This is the second review since no acknowledgement by the business in question has received, this is flabbergasting to see the level of professionalism and the lack of after sales support is shocking!!!
Helpful (0)
Replies (9)0
Replies (9)
Blue Label Connect's replyOfficial
15 Jul 2025, 10:42Good day,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
We understand the urgency of your request and deeply regret the delay in providing your paid-up confirmation and contract cancellation letter. We also acknowledge the repeated efforts you’ve made to follow up, as well as the impact this has had on your home purchase process.
Please be assured that your concerns have now been escalated to senior management for immediate resolution.
Once again, we apologize for the poor experience and thank you for your patience. We are committed to ensuring this is rectified swiftly and professionally.
Kind regards
BLC Customer Care Team
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
We understand the urgency of your request and deeply regret the delay in providing your paid-up confirmation and contract cancellation letter. We also acknowledge the repeated efforts you’ve made to follow up, as well as the impact this has had on your home purchase process.
Please be assured that your concerns have now been escalated to senior management for immediate resolution.
Once again, we apologize for the poor experience and thank you for your patience. We are committed to ensuring this is rectified swiftly and professionally.
Kind regards
BLC Customer Care Team
Blue Label Connect's reply15 Jul 2025, 10:42
Official
Good day,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
We understand the urgency of your request and deeply regret the delay in providing your paid-up confirmation and contract cancellation letter. We also acknowledge the repeated efforts you’ve made to follow up, as well as the impact this has had on your home purchase process.
Please be assured that your concerns have now been escalated to senior management for immediate resolution.
Once again, we apologize for the poor experience and thank you for your patience. We are committed to ensuring this is rectified swiftly and professionally.
Kind regards
BLC Customer Care Team
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
We understand the urgency of your request and deeply regret the delay in providing your paid-up confirmation and contract cancellation letter. We also acknowledge the repeated efforts you’ve made to follow up, as well as the impact this has had on your home purchase process.
Please be assured that your concerns have now been escalated to senior management for immediate resolution.
Once again, we apologize for the poor experience and thank you for your patience. We are committed to ensuring this is rectified swiftly and professionally.
Kind regards
BLC Customer Care Team
DS
Dee S's updateReviewer Update
15 Jul 2025, 11:55Good day
Thank you for response finally, we have started giving up hope. Could we please be contacted as soon as possible please. We just keep on receiving the run around and really need this matter concluded with urgency.
Thank you for response finally, we have started giving up hope. Could we please be contacted as soon as possible please. We just keep on receiving the run around and really need this matter concluded with urgency.
DS
Dee S's update15 Jul 2025, 11:55
Reviewer Update
Good day
Thank you for response finally, we have started giving up hope. Could we please be contacted as soon as possible please. We just keep on receiving the run around and really need this matter concluded with urgency.
Thank you for response finally, we have started giving up hope. Could we please be contacted as soon as possible please. We just keep on receiving the run around and really need this matter concluded with urgency.
Blue Label Connect's replyOfficial
16 Jul 2025, 10:30Good day,
Thank you for reaching out. We understand how frustrating the wait must have been.
Kindly note that your query is being handled by management and should be resolved as soon as possible. Thank you for your patience.
Kind regards
BLC Customer Care Team
Thank you for reaching out. We understand how frustrating the wait must have been.
Kindly note that your query is being handled by management and should be resolved as soon as possible. Thank you for your patience.
Kind regards
BLC Customer Care Team
Blue Label Connect's reply16 Jul 2025, 10:30
Official
Good day,
Thank you for reaching out. We understand how frustrating the wait must have been.
Kindly note that your query is being handled by management and should be resolved as soon as possible. Thank you for your patience.
Kind regards
BLC Customer Care Team
Thank you for reaching out. We understand how frustrating the wait must have been.
Kindly note that your query is being handled by management and should be resolved as soon as possible. Thank you for your patience.
Kind regards
BLC Customer Care Team
DS
Dee S's updateReviewer Update
17 Jul 2025, 11:25To whom it may concern - (Management)
Please could we have an update as to when management will be making contact. We would like to know the progress as it's been several days since we logged this review of which the first review was NOT acknowledged. Please can we have the cancellation confirmation and paid up acknowledgement as soon as possible as we're at risk of our OTP of the property being rejected. We look forward to hearing back from you soonest. Many thanks.
Please could we have an update as to when management will be making contact. We would like to know the progress as it's been several days since we logged this review of which the first review was NOT acknowledged. Please can we have the cancellation confirmation and paid up acknowledgement as soon as possible as we're at risk of our OTP of the property being rejected. We look forward to hearing back from you soonest. Many thanks.
DS
Dee S's update17 Jul 2025, 11:25
Reviewer Update
To whom it may concern - (Management)
Please could we have an update as to when management will be making contact. We would like to know the progress as it's been several days since we logged this review of which the first review was NOT acknowledged. Please can we have the cancellation confirmation and paid up acknowledgement as soon as possible as we're at risk of our OTP of the property being rejected. We look forward to hearing back from you soonest. Many thanks.
Please could we have an update as to when management will be making contact. We would like to know the progress as it's been several days since we logged this review of which the first review was NOT acknowledged. Please can we have the cancellation confirmation and paid up acknowledgement as soon as possible as we're at risk of our OTP of the property being rejected. We look forward to hearing back from you soonest. Many thanks.
DS
Dee S's updateReviewer Update
18 Jul 2025, 11:19Good day
Please can we have an update.
Please can we have an update.
DS
Dee S's update18 Jul 2025, 11:19
Reviewer Update
Good day
Please can we have an update.
Please can we have an update.
Blue Label Connect's replyOfficial
18 Jul 2025, 16:49Good day,
Thank you for bringing this matter to our attention.
Kindly note that management is working on your query, we will revert back to you as soon as we receive feedback as the query is also being handled with external departments. Please note that we have also flagged it to make sure that we send a follow up for urgent feedback.
Once again, we apologize for the poor experience and thank you for your patience. We are committed to ensuring this is rectified swiftly and professionally.
Kind regards
BLC Customer Care Team
Thank you for bringing this matter to our attention.
Kindly note that management is working on your query, we will revert back to you as soon as we receive feedback as the query is also being handled with external departments. Please note that we have also flagged it to make sure that we send a follow up for urgent feedback.
Once again, we apologize for the poor experience and thank you for your patience. We are committed to ensuring this is rectified swiftly and professionally.
Kind regards
BLC Customer Care Team
Blue Label Connect's reply18 Jul 2025, 16:49
Official
Good day,
Thank you for bringing this matter to our attention.
Kindly note that management is working on your query, we will revert back to you as soon as we receive feedback as the query is also being handled with external departments. Please note that we have also flagged it to make sure that we send a follow up for urgent feedback.
Once again, we apologize for the poor experience and thank you for your patience. We are committed to ensuring this is rectified swiftly and professionally.
Kind regards
BLC Customer Care Team
Thank you for bringing this matter to our attention.
Kindly note that management is working on your query, we will revert back to you as soon as we receive feedback as the query is also being handled with external departments. Please note that we have also flagged it to make sure that we send a follow up for urgent feedback.
Once again, we apologize for the poor experience and thank you for your patience. We are committed to ensuring this is rectified swiftly and professionally.
Kind regards
BLC Customer Care Team
DS
Dee S's updateReviewer Update
23 Jul 2025, 08:16To whom it may concern
We have been waiting for over two weeks for this matter to be handled prior to resorting to this platform. we have now come to 8 business days since logging this query. Your institution was quick and efficient in generating this deal and now that the consumer is trying to get a way out of it there is one delay after the other. As management handling this matter our query should have been expedited within at least 3-5 working days. How do you do this to your clients and expect us to be pleased with the level of priority we're been given. This is absolutely shock and we will NEVER refer anyone to your entity as the level of professionalism and prioritizing clients urgent needs has much to be desired.
Consumers are fooled by your salesman as your after sales is pathetic.
Please release us from this inconvenience. We paid your money yet you're still binding us to something we wish to have terminated immediately with all our paperwork in order.
What kind of management cannot get such a matter handled and resolved within a reasonable timeframe??? Has your management even addressed this situation yet???
Please give us confirmation or reference as proof that 'management' is handling this as this has now become way too ridiculous to mention!
We have been waiting for over two weeks for this matter to be handled prior to resorting to this platform. we have now come to 8 business days since logging this query. Your institution was quick and efficient in generating this deal and now that the consumer is trying to get a way out of it there is one delay after the other. As management handling this matter our query should have been expedited within at least 3-5 working days. How do you do this to your clients and expect us to be pleased with the level of priority we're been given. This is absolutely shock and we will NEVER refer anyone to your entity as the level of professionalism and prioritizing clients urgent needs has much to be desired.
Consumers are fooled by your salesman as your after sales is pathetic.
Please release us from this inconvenience. We paid your money yet you're still binding us to something we wish to have terminated immediately with all our paperwork in order.
What kind of management cannot get such a matter handled and resolved within a reasonable timeframe??? Has your management even addressed this situation yet???
Please give us confirmation or reference as proof that 'management' is handling this as this has now become way too ridiculous to mention!
DS
Dee S's update23 Jul 2025, 08:16
Reviewer Update
To whom it may concern
We have been waiting for over two weeks for this matter to be handled prior to resorting to this platform. we have now come to 8 business days since logging this query. Your institution was quick and efficient in generating this deal and now that the consumer is trying to get a way out of it there is one delay after the other. As management handling this matter our query should have been expedited within at least 3-5 working days. How do you do this to your clients and expect us to be pleased with the level of priority we're been given. This is absolutely shock and we will NEVER refer anyone to your entity as the level of professionalism and prioritizing clients urgent needs has much to be desired.
Consumers are fooled by your salesman as your after sales is pathetic.
Please release us from this inconvenience. We paid your money yet you're still binding us to something we wish to have terminated immediately with all our paperwork in order.
What kind of management cannot get such a matter handled and resolved within a reasonable timeframe??? Has your management even addressed this situation yet???
Please give us confirmation or reference as proof that 'management' is handling this as this has now become way too ridiculous to mention!
We have been waiting for over two weeks for this matter to be handled prior to resorting to this platform. we have now come to 8 business days since logging this query. Your institution was quick and efficient in generating this deal and now that the consumer is trying to get a way out of it there is one delay after the other. As management handling this matter our query should have been expedited within at least 3-5 working days. How do you do this to your clients and expect us to be pleased with the level of priority we're been given. This is absolutely shock and we will NEVER refer anyone to your entity as the level of professionalism and prioritizing clients urgent needs has much to be desired.
Consumers are fooled by your salesman as your after sales is pathetic.
Please release us from this inconvenience. We paid your money yet you're still binding us to something we wish to have terminated immediately with all our paperwork in order.
What kind of management cannot get such a matter handled and resolved within a reasonable timeframe??? Has your management even addressed this situation yet???
Please give us confirmation or reference as proof that 'management' is handling this as this has now become way too ridiculous to mention!
DS
Dee S's updateReviewer Update
30 Jul 2025, 08:27Good day
We're heading into the new month and still our query hasn't been attended to. We received an email requesting authority to proceed however to the day still no progress on this matter. You have not responded to my last response to you. Please advise as soon as possible.
We're heading into the new month and still our query hasn't been attended to. We received an email requesting authority to proceed however to the day still no progress on this matter. You have not responded to my last response to you. Please advise as soon as possible.
DS
Dee S's update30 Jul 2025, 08:27
Reviewer Update
Good day
We're heading into the new month and still our query hasn't been attended to. We received an email requesting authority to proceed however to the day still no progress on this matter. You have not responded to my last response to you. Please advise as soon as possible.
We're heading into the new month and still our query hasn't been attended to. We received an email requesting authority to proceed however to the day still no progress on this matter. You have not responded to my last response to you. Please advise as soon as possible.
DS
Dee S's updateReviewer Update
08 Aug 2025, 10:06WHAT IS GOING ON??? Has management disappeared?
DS
Dee S's update08 Aug 2025, 10:06
Reviewer Update
WHAT IS GOING ON??? Has management disappeared?