SW
Shelane W
1 reviews | Active since Jun 2023
21 Jun 2023, 12:45
Paying for contarct with no phone
I took out a ****tract with blue label connct.They sent me a phone that does not work two days before they deducted the money.I messaged them and told them that the phone is not working. After numerous emails and call I still have received no feedback or reference number. It has been over a month now and I am paying for a phone that I do not have.No is able to assist me.Please can you advise what to do with this pathetic customer service and they will be deducting payment again on Tuesday 27/06/23
Helpful (0)
Replies (4)0
Replies (4)
Blue Label Connect's replyOfficial
22 Jun 2023, 10:06Good day
Please note that your replacement device was already dispatched however, our courier had a problem with your delivery address.
Please provide your full delivery address in order for us to schedule a successful delivery as soon as possible.
Kind regards
Thembinkosi
Please note that your replacement device was already dispatched however, our courier had a problem with your delivery address.
Please provide your full delivery address in order for us to schedule a successful delivery as soon as possible.
Kind regards
Thembinkosi
Blue Label Connect's reply22 Jun 2023, 10:06
Official
Good day
Please note that your replacement device was already dispatched however, our courier had a problem with your delivery address.
Please provide your full delivery address in order for us to schedule a successful delivery as soon as possible.
Kind regards
Thembinkosi
Please note that your replacement device was already dispatched however, our courier had a problem with your delivery address.
Please provide your full delivery address in order for us to schedule a successful delivery as soon as possible.
Kind regards
Thembinkosi
SW
Shelane W's updateReviewer Update
23 Jun 2023, 10:55Thank you for response.Thisbhas been a month and you have been deducting money for a device I did not have.What are you going to do with regards to compensation on loss of use for a device that I was paying for but dis not have
SW
Shelane W's update23 Jun 2023, 10:55
Reviewer Update
Thank you for response.Thisbhas been a month and you have been deducting money for a device I did not have.What are you going to do with regards to compensation on loss of use for a device that I was paying for but dis not have
SW
Shelane W's updateReviewer Update
23 Jun 2023, 10:57Problem with an address and and taking so long is unacceptable you have my contact details as well as my banking details which ensure is deducted on time.
SW
Shelane W's update23 Jun 2023, 10:57
Reviewer Update
Problem with an address and and taking so long is unacceptable you have my contact details as well as my banking details which ensure is deducted on time.
Blue Label Connect's replyOfficial
26 Jun 2023, 10:05Good day Miss Ward.
Kindly advise if you received your device on Thursday?
Kind regards
Thembinkosi
Kindly advise if you received your device on Thursday?
Kind regards
Thembinkosi
Blue Label Connect's reply26 Jun 2023, 10:05
Official
Good day Miss Ward.
Kindly advise if you received your device on Thursday?
Kind regards
Thembinkosi
Kindly advise if you received your device on Thursday?
Kind regards
Thembinkosi