Paying for a gadget that is still with Blue label connect

I am Andile Jaxa, residing in Vanderbijlpark. I would like to lodge a complaint against Blue Label Connect. I received a call from Blue Label Connect agents selling me gadgets and I chose the laptop that has a screen touch, but upon delivery the gadget did not charge, meaning it cannot open as well. I returned it and they promised to revert back to me and of which they never did. I spoke to a number of people from Blue label who promised to escalate the matter, but nothing happened, the first person promised me that no deduction will take place as long as I do not have a gadget. On the 15th November 2023 a deduction went through and the person I called said the refund will be done within 72 hours, but nothing happened. The second person I called on the 11 December who refused to give me his surname, but also promised to escalate the matter. Deduction again went through on 15 December 2023. I contacted the third person on 20 December 2023 by the name of Bongani Mqhwa who said my issue is about to be completed. I told him since I do not trust Blue label connect, can I collect the device myself and he gave me this address: 75 Greyston Dr, Sandton. He said I will be contacted when everything is ready, to date nothing. I wrote a number of emails to the following email addresses: ***; ***; ***ca and todate nothing.

I have been paying for nothing for Months.

Yours very angry Andile Jaxa