Paying for a Device I Don’t Have – Zero Service from Blu Label Connect

About three months ago, I returned my brand-new HTC device to Blu Label Connect because the charging system became faulty after just one month of use. I was told I would receive feedback within 10 working days. To date, more than three months later, nothing has been resolved.

Every time I follow up, I get the same response – that “tickets have been opened and closed” and that the repairs team “cannot reach me.” This is untrue, as I personally call them almost daily.

To make matters worse, when I escalated the issue to a supervisor (Nameema), she dropped my call, and when I phoned back, I was told she was “too busy” to assist. This is not how paying customers should be treated.

Adding insult to injury, Blu Label Connect still calls me regularly to thank me for payments and remind me of upcoming debit orders – for a device I don’t even have in my possession! Yet something as simple as emailing me a list of replacement devices has still not been done.

I am extremely frustrated at paying for a service I am not receiving. This level of service is unacceptable, and I demand immediate resolution – whether through a proper replacement, refund, or escalation to someone who can actually take accountability.