MQ
Mervin Q
1 reviews | Active since Mar 2023
02 Jul 2024, 11:45
Pathic Reason ...
Pathetic .I called Blue label enquiring about my devise .The agent advise me that there is a note on the system that I must pay my account .This query is going on for 3-4 months with no success .I paid the account and they never called me about my query .Now the way they ****** people from their money ,they say i must pay for my query to be resolved .And I say "send me my devise then I will pay ..Hope this will be escalated to Management to make n decision .......Iam seriously now tired and this company want to use an excuse now to resolve my problem.
Helpful (0)
Replies (4)0
Replies (4)
Blue Label Connect's replyOfficial
09 Jul 2024, 15:03Good day Mr. Quinn
We apologize for the inconvenience caused.
Please note that as per our system, you refused to pay the repair quotation as your device was received by our repair center and physical damage was found on the device.
Your repair quotation has now expired, and your device has been defrayed.
Should you be interested in a refurbished device from us, we can make arrangements for you.
Reference number: 352755
Kind regards
Thembinkosi
We apologize for the inconvenience caused.
Please note that as per our system, you refused to pay the repair quotation as your device was received by our repair center and physical damage was found on the device.
Your repair quotation has now expired, and your device has been defrayed.
Should you be interested in a refurbished device from us, we can make arrangements for you.
Reference number: 352755
Kind regards
Thembinkosi
Best regards,
Blue Label Connect's reply09 Jul 2024, 15:03
Official
Good day Mr. Quinn
We apologize for the inconvenience caused.
Please note that as per our system, you refused to pay the repair quotation as your device was received by our repair center and physical damage was found on the device.
Your repair quotation has now expired, and your device has been defrayed.
Should you be interested in a refurbished device from us, we can make arrangements for you.
Reference number: 352755
Kind regards
Thembinkosi
We apologize for the inconvenience caused.
Please note that as per our system, you refused to pay the repair quotation as your device was received by our repair center and physical damage was found on the device.
Your repair quotation has now expired, and your device has been defrayed.
Should you be interested in a refurbished device from us, we can make arrangements for you.
Reference number: 352755
Kind regards
Thembinkosi
Best regards,
MQ
Mervin Q's updateReviewer Update
09 Jul 2024, 15:45I HAVE BEEN IN CONTACT WITH YOUR CALL CENTRE AND I REFUSE TO PAY THE QUOTE FOR A REASON, "I DISPUTED THAT THE PHONE WAS PHYSICALLY DAMAGE" AND THAT THE PHONE IS STILL UNDER WARRANTY UNTIL THE CONTRACT EXPIRE SO WHY MUST I PAY FOR REPAIRS ....SO BLUE LABEL CONNECT JUST DECIDE ON BEHAVE OF THE CUSTOMER ....SINCE I SENT IN MY PHONE, I NEVER RECEIVED A CALL FROM BLUE LABEL, I ALWAYS HAVE TO PHONE .......BLUE LABEL IS THE PITTS ....THERE IS NOT A WORST COMPANY IN SA LIKE THIS COMPANY .....I THINK THE ******* PEOPLE THAT IS FIXING PHONES IS MORE PROFFESIONAL THEN BLUE LABEL ...I THOUGHT AS A GOOD SA CITIZEN LET ME SEND IN MY PHONE TO THE COMPANY THAT IAM PAYING A MONTHLY INTSTALMENT ......INSTEAD, THEY WANT TO ROB PEOPLE ...THEY WORST THEN THE ******* GUYS.
BLUE LABEL RATING IS SO PATHETIC AND MOST OF THE REVIEWS IS NEGATIVE AND THEIR MANAGEMENT IS DOING ABSOLUTELY NOTHING ABOUT IT.ONE WOULD LIKE TO WONDER WHAT MANAGEMENT SKILLS THEY HAVE.
BLUE LABEL RATING IS SO PATHETIC AND MOST OF THE REVIEWS IS NEGATIVE AND THEIR MANAGEMENT IS DOING ABSOLUTELY NOTHING ABOUT IT.ONE WOULD LIKE TO WONDER WHAT MANAGEMENT SKILLS THEY HAVE.
MQ
Mervin Q's update09 Jul 2024, 15:45
Reviewer Update
I HAVE BEEN IN CONTACT WITH YOUR CALL CENTRE AND I REFUSE TO PAY THE QUOTE FOR A REASON, "I DISPUTED THAT THE PHONE WAS PHYSICALLY DAMAGE" AND THAT THE PHONE IS STILL UNDER WARRANTY UNTIL THE CONTRACT EXPIRE SO WHY MUST I PAY FOR REPAIRS ....SO BLUE LABEL CONNECT JUST DECIDE ON BEHAVE OF THE CUSTOMER ....SINCE I SENT IN MY PHONE, I NEVER RECEIVED A CALL FROM BLUE LABEL, I ALWAYS HAVE TO PHONE .......BLUE LABEL IS THE PITTS ....THERE IS NOT A WORST COMPANY IN SA LIKE THIS COMPANY .....I THINK THE ******* PEOPLE THAT IS FIXING PHONES IS MORE PROFFESIONAL THEN BLUE LABEL ...I THOUGHT AS A GOOD SA CITIZEN LET ME SEND IN MY PHONE TO THE COMPANY THAT IAM PAYING A MONTHLY INTSTALMENT ......INSTEAD, THEY WANT TO ROB PEOPLE ...THEY WORST THEN THE ******* GUYS.
BLUE LABEL RATING IS SO PATHETIC AND MOST OF THE REVIEWS IS NEGATIVE AND THEIR MANAGEMENT IS DOING ABSOLUTELY NOTHING ABOUT IT.ONE WOULD LIKE TO WONDER WHAT MANAGEMENT SKILLS THEY HAVE.
BLUE LABEL RATING IS SO PATHETIC AND MOST OF THE REVIEWS IS NEGATIVE AND THEIR MANAGEMENT IS DOING ABSOLUTELY NOTHING ABOUT IT.ONE WOULD LIKE TO WONDER WHAT MANAGEMENT SKILLS THEY HAVE.
MQ
Mervin Q's updateReviewer Update
09 Jul 2024, 15:48THE REPLY IS NOT EVEN RELATING, TO WHAT I REVIEWED ....
SHHHHHHH HOW PATHETIC .......YOU A JOKE AS A COMPANY ...
SHHHHHHH HOW PATHETIC .......YOU A JOKE AS A COMPANY ...
MQ
Mervin Q's update09 Jul 2024, 15:48
Reviewer Update
THE REPLY IS NOT EVEN RELATING, TO WHAT I REVIEWED ....
SHHHHHHH HOW PATHETIC .......YOU A JOKE AS A COMPANY ...
SHHHHHHH HOW PATHETIC .......YOU A JOKE AS A COMPANY ...
Blue Label Connect's replyOfficial
15 Jul 2024, 11:55Good day Mr Mervin,
We apologize for the misunderstanding.
Maybe our consultants did not inform you what physical damage entails in repairs.
Please be informed that it is not only when your device is cracked on the screen, but the damage can also happen on your mother board and unfortunately as the client you will not be able to know that your mother board is affected unless the device is assessed by professionals.
The Mother board can then affect how your device functions, it can be slow, and freezing is one of the things that you can experience when the motherboard is damaged or *******ed. Hence we understand why you thought your device was not brought in for physical damage as you were not aware of everything.
We hope the above information will help understand why the quote was written physical damage and you are welcome to request a refurbished device at a cost of course, we will be happy to assist you.
Regards,
Nkundele
We apologize for the misunderstanding.
Maybe our consultants did not inform you what physical damage entails in repairs.
Please be informed that it is not only when your device is cracked on the screen, but the damage can also happen on your mother board and unfortunately as the client you will not be able to know that your mother board is affected unless the device is assessed by professionals.
The Mother board can then affect how your device functions, it can be slow, and freezing is one of the things that you can experience when the motherboard is damaged or *******ed. Hence we understand why you thought your device was not brought in for physical damage as you were not aware of everything.
We hope the above information will help understand why the quote was written physical damage and you are welcome to request a refurbished device at a cost of course, we will be happy to assist you.
Regards,
Nkundele
Best regards,
Blue Label Connect's reply15 Jul 2024, 11:55
Official
Good day Mr Mervin,
We apologize for the misunderstanding.
Maybe our consultants did not inform you what physical damage entails in repairs.
Please be informed that it is not only when your device is cracked on the screen, but the damage can also happen on your mother board and unfortunately as the client you will not be able to know that your mother board is affected unless the device is assessed by professionals.
The Mother board can then affect how your device functions, it can be slow, and freezing is one of the things that you can experience when the motherboard is damaged or *******ed. Hence we understand why you thought your device was not brought in for physical damage as you were not aware of everything.
We hope the above information will help understand why the quote was written physical damage and you are welcome to request a refurbished device at a cost of course, we will be happy to assist you.
Regards,
Nkundele
We apologize for the misunderstanding.
Maybe our consultants did not inform you what physical damage entails in repairs.
Please be informed that it is not only when your device is cracked on the screen, but the damage can also happen on your mother board and unfortunately as the client you will not be able to know that your mother board is affected unless the device is assessed by professionals.
The Mother board can then affect how your device functions, it can be slow, and freezing is one of the things that you can experience when the motherboard is damaged or *******ed. Hence we understand why you thought your device was not brought in for physical damage as you were not aware of everything.
We hope the above information will help understand why the quote was written physical damage and you are welcome to request a refurbished device at a cost of course, we will be happy to assist you.
Regards,
Nkundele
Best regards,