YB
Yusuf B
1 reviews | Active since Dec 2020
30 Aug 2022, 17:22
Pathetic service
I was being billed an amount of R69 per month on my Edgars account for airtime I did not request nor receive. After 3 months the "contract" was cancelled but my account was never credited. I did not make these payments hence I was also charged interest every month.no one at the office can help, spoke to the supervisor Fatima last week and still nothing happened. Called again yesterday 29.08.2022. Was asked to leave my name and number and she'll get back to me, again nothing happened. Called again today 30.08 2022 and was told she will call me before close of business... Still nothing...
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Replies (2)
Blue Label Connect's replyOfficial
31 Aug 2022, 11:09Good Day Mr. Yusuf Badat, we sincerely apologize for any inconvenience caused. Kindly note that we have attempted to call you regarding your query, but your contact number provided just rings to voicemail. Please let me know when it's a convenient time to call you so we can assist you accordingly.
Blue Label Connect's reply31 Aug 2022, 11:09
Official
Good Day Mr. Yusuf Badat, we sincerely apologize for any inconvenience caused. Kindly note that we have attempted to call you regarding your query, but your contact number provided just rings to voicemail. Please let me know when it's a convenient time to call you so we can assist you accordingly.
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Yusuf B's updateReviewer Update
31 Aug 2022, 15:35So I made contact with Blue Label connect today, spoke to Kwanele, now it appears I need to speak to RCS, which I refused, if that was the case it should have been told to me when the initial complaint was made... This is a Blue Label issue and needs to be addressed and put to bed by them. I refuse to be palmed off to someone else!
YB
Yusuf B's update31 Aug 2022, 15:35
Reviewer Update
So I made contact with Blue Label connect today, spoke to Kwanele, now it appears I need to speak to RCS, which I refused, if that was the case it should have been told to me when the initial complaint was made... This is a Blue Label issue and needs to be addressed and put to bed by them. I refuse to be palmed off to someone else!