PATHETIC CUSTOMER SERVICE

About 4/5 weeks ago I took out a cell phone contract with Blue Label connect.

I received the phone a few days later, but to my dismay the incorrect phone was delivered.

I immediately tried to get hold of Blue Label connect to advise them of the error. I eventually got hold of someone and they arranged for the phone to be collected.

After a few days of countless phone calls the recording was pulled and a gentleman by the name of Sibusiso agreed that I had received the incorrect phone.

I was advised that I would get a call within a few days from their factory/warehouse to arrange delivery of the correct phone, I have yet to receive the call.

I try and contact them every day, with no satisfaction at all.

Is there any other manner of which I can go about this?

The incorrect phone delivered was the ZTE Blade, the phone I ordered was the Iphone 5.