1 reviews | Active since Feb 2023
***** part 2
Halfway through June I received a phone call from someone alluding to be a rep from RCS/Makro, thanking me for my patronage on my Credit Card. They offered me vouchers as a thanks, which I accepted. It turns out that they were neither from RCS or Makro, they were from BLue Label connect (which I have had no prior dealings with) and they *****ulently signed me up for a subscription that they immediately double-debited me for on my RCS credit card. I reported the issue to both RCS and Blue Label and I was assured that the subscription would be reversed and the money refunded - but it has been nearly 4 weeks and there is no further contact and RCS is demanding I pay fees on the card that I have already settled. Blue Label has caused untold damage to this account. This is the second Hellopeter complaint I'm writing about the same issue.
Thank you for reaching out and for bringing this matter to our attention again. We sincerely apologize for the distress and inconvenience this situation has caused you.
What you’ve described is deeply concerning, and it’s certainly not the experience we want any of our customers to have. We take allegations of misrepresentation and unauthorized debits very seriously.
Kindly note that we have conducted an investigation and provided you with feedback via your email address, please check your inbox for update.
Kind regards
BLC Customer Care Team
Thank you for reaching out and for bringing this matter to our attention again. We sincerely apologize for the distress and inconvenience this situation has caused you.
What you’ve described is deeply concerning, and it’s certainly not the experience we want any of our customers to have. We take allegations of misrepresentation and unauthorized debits very seriously.
Kindly note that we have conducted an investigation and provided you with feedback via your email address, please check your inbox for update.
Kind regards
BLC Customer Care Team