NP
NEREN P

1 reviews | Active since Jul 2018

17 Oct 2024, 21:45

OUTRAGED

UTTERLY DISGUSTING

I took a contract with blue label connect and requested a cancellation within a month due to the very poor quality phone. They collected the phone but I was still being debited....I have contacted them on numerous occasions to cancel the debit ordered refund my money... I was then emailed stating that I needed to pay a cancelation fee. I requested that the deduct the cancellation fee from the funds they owe me.... I have further requested that theh send me a copy of my contract...but haven't received anything.... I DEMAND THAT THEY PAY ME BACK . THIS IS OUTRAGEOUS AND DOWN RIGHT THEFT.......

0
Replies (1)
Blue Label Connect
Blue Label Connect's reply24 Oct 2024, 11:42
Official
good day Mr/s Pillay,

We apologize for the bad experience you had with us.

Please note that we have received your query and our best escalation team is working on it.

You will be contacted for feedback by one of our customer service agents.


Kind regards,
Nkundele