NOXOLO, MXOLISI, PHAPHAMA I know of better agents that would replace you and your attitudes

First thing first

the agent by the name of Noxolo should not be allowed to take calls as she is unable to communicate and respect your clients Phaphama also does the same. I wonder where does the HR of this company get these people . the call center is way too loud and no one cares about the noise levels .

Noxolo's team leader Mxolisi came to the phone as Noxolo was not giving me correct information and he is also not sure of what information to give which makes me wonder if he really is a team leader. I had to call back after 30 minutes to ask where is the statement that Mxolisi had promised to send today but Noxolo placed me on hold for the longest of times only to come back and say the team leaders are in a meeting.

the complains number *** does not work but Phaphama thought its best for her to give me this useless number, i then requested to speak with her team leader. After making me hold 17 minutes on the line she comes back and tell me that she does not know where her team leader is , her team leader is Joy and I dont understand what kind of team leader would just all vanish and not be available. I should have been told about this kind of service when they called to offer me the phone then i was not going to waist my time with second best customer service companies like BLUE LABEL CONNECT

i would like to cancel my contract with you guys and i can return your phone due to terrible customer service.

Kind regards