Not updating payments

Good day

Im sending you my 6 month's Standard bank statements from where i do the R510 EFT payments from every month i do not use the capitec account for debit orders anymore because you activated 2 debit orders on my account so i only do EFT paymens.

You keep on phoning me telling me I'm behind on my cellphone account as i didn't pay December 2024 and January 2025 okay so i have send my proof of payments so many times for 2 month's and still it's not updated i receive like 6 phone calls from your customer service i phone out so much airtime to correct this matter with no success i have sent so many emails with the proof of payments and statements with no response.(2 month's)

Now you updated the credit bureau as im a non paying customer with will not be accepted.

I made all my payments every month and also a settlement payment of R2040 on the 3 rd of March as my contract ends end of June.

So now i need you to update all my payments and please send me my settlement letter