BK
Bellah K
1 reviews | Active since Aug 2011
08 Apr 2026, 17:14
Non-Receipt of Electricity Token Purchased
On 01 April 2026, I purchased electricity using my RCS Builders’ Card through Blue Label. I have not received the token. I immediately contacted your toll-free support and was assured that my issue would be resolved within five days. To date, I have received no feedback. Instead, I have been passed from one department to another with no resolution. This is completely unacceptable, as I was left without electricity over the Easter weekend, causing significant inconvenience. I demand that this matter be resolved immediately and that I receive the token without further delay. I expect a prompt response confirming the resolution.
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Replies (2)0
Replies (2)
Blue Label Connect's replyOfficial
10 Apr 2026, 07:32Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Blue Label Connect's reply10 Apr 2026, 07:32
Official
Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Blue Label Connect's replyOfficial
04 May 2026, 16:42Good day,
We would like to advise that we attempted to contact you on 20/04/2026 at 10:17, as well as today 04/05/2026 at 16:37pm, on ***; however, we were unable to reach you as the calls were directed to voicemail.
Please note that an email has been sent to you requesting additional information required to proceed with the investigation of your query.
Kindly provide the requested information at your earliest convenience to enable us to escalate the matter and work towards a prompt resolution.
Regards,
Tshepang
Tshepang
Blue Label Connect's reply04 May 2026, 16:42
Official
Good day,
We would like to advise that we attempted to contact you on 20/04/2026 at 10:17, as well as today 04/05/2026 at 16:37pm, on ***; however, we were unable to reach you as the calls were directed to voicemail.
Please note that an email has been sent to you requesting additional information required to proceed with the investigation of your query.
Kindly provide the requested information at your earliest convenience to enable us to escalate the matter and work towards a prompt resolution.
Regards,
Tshepang
Tshepang