No service from blue lable connect

Good afternoon I took a cellphone contract out at blue lable connect and I didn't even have the device a year before the problems started. I had to replace the charging point and the speaker on my own costs due to not getting any service from them. Then last year end off may the device just went black the screen and I had to go and buy a nother device to be mobile for my work. After phone calls and emails send to them and no response I went and cancelled my debt order and after 3 months they started calling me asking why I and behind on my account and I told them the story and then I have been called 4 tot 5 times daily about my account and everytime they told me the phone calls been recorded and everytime I told them the same story and ever time they promised me that the device will be collected but nothing happened. Then this year the second week in March a lady called me and informed me that I am due for upgrade and that I have to choose between 2 devices and I selected the Samsung s 23 for a amount off R573 monthly and that the device will be delivered to me the first week in April and that the first payment would be the end off April. This didn't happened up to date still no device was delivered to me. Then the one day I spoke to a manager Dean and he informed me that he will send me a mail that I must explain to him what happened and he will sort it out for me and I did send him the mail explaining what the problem was. Till to date nothing happened. I can not complain about service because there is no service and they can go and pull all the phone calls recordings that was made to me from last year and they can see that how many time did I had to explain to there staff what my problem was but nothing was done till date yet to solve the problem . I am very upset when there goes money into my account the debt orders goes off and then I am short off money and they did the debt orders like sutch a manner that I can't not stop it on my app or inside the bank. Hoe many times was I promised that they will collect the old device and bring me a new device and it never happened Blue lable Wil not be refuted by me to any body in future they don't have service for there customors