PS
Paul S

1 reviews | Active since Sept 2015

14 Sept 2015, 12:34

No Proof of T&C's

RMCS will not let me cancel a 6 month Airtime Subscription with them. They said the policy stated this in an sms they sent me. When i ask them for proof of this sms, or to send me the T&C's via sms or email, they say they cannot do it.<br> They outright will not let me cancel my account, which prevents me from either closing my edgars account or porting my number to another service provider.<br> <br> Neither Vodacom or Edgars can help me.<br> I have offered to pay the remainder of the subscription for the months i would like to cancel, including a cancellation fee, but they still refuse.<br> <br> I dont think its fair that I am not given the option to cancel or allowed to see the T&C's.<br>

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Replies (1)
Blue Label Connect
Blue Label Connect's reply14 Sept 2015, 14:17
Official
Hello Polsh,

Thank you for raising your query with us. We will call you shortly to discuss it.
Regards
Ruth