no customer service

So you would apply for a contract, receive all details of contract via email,only to receive then incorrect order. Then upon cancelling of order and courier collecting the incorrect order and they confirming that the debit order has been cancelled, it never was. Debit order goes through now only to be informed i must wait 7 -14 working days for refund to clear....So for your staff incompetency, we as customers must suffer? Surely you guys can do better than this or is this your "customer service"...if this is...it explains alot about your staff.