No benefits received as per agreement.

I have a contract with blue label connect for a while now my issue is that as our agreement I should receive 60minutes talk time and 1gb monthly data. The eft goes off every month with no problem what so ever. Last month I had to call and ask for my benefits I figured maybe the system wasnt yet completely updated and that they'd get it right this month. Yet they only gave me 30 minutes talk time and 1GB data.... It is the third of July today they have received payment on eft on the 27th of June already I've still not received any of my benefits... I'm not willing to pay R400+ for a phone contract that I have to phone every month to be able to receive benefits that I've already paid for. Please advise what the problem is regarding this. Thank you.