My phone was damaged and i reported. The courier company was sent on the 05 january 2024 to pick the phone. i was told i will be billed separately beside my monthly instalment. I made a followup with call centre agent and

My phone was damaged and i reported. The courier company was sent on the 05 january 2024 to pick the phone. i was told i will be billed separately beside my monthly instalment. I made a followup with call centre agent and informed me the phone was at the repair , they will send a code for billing for repair. everytime i call, I am told the same story. the instalment are going through but today 01/02/2024 I recieved sms message to say my account was in errears. But the balance in my account shows there money that went out. my concerned is my phone is sitting at repair centre, and why Blue Label connect do business with company that has no interest to its customers. And they should be someone booking devices to repair and make followup and monitor time of returns, if the pair is not proving the service why keep giving them business. Will Blue Label Connect not quick send sms to its customers unreflecting amount before banks finish tranfers,,, will Blue Label Connect monitor rate of turnover from the repairs centre and have a progress report about the status of device at repair centre.