ms

Poor service, full of dishonest agents no words amount to the disappointment I have with the company...I took out a cellphone contract this year may and unfortunately the device got ****** I thought I was gong to be told to go make a statement but because the phone did not have the sim card that came with the phone I was told they cannot assist me I then opted to cancel the contract I asked for a cancellation fee in which the agent then said there will be no cancellation fee I would have to pay for 4 months then my contract will be cancelled I then paid for the 4 months but on the 5th month I was debited I then called in to say why was I charged the agent said to me on her system it showed as the last payment was in October. I called again to verify what I was told then a different agent said I needed to pay a cancellation fee of 4k I was now fuming because I was told my contract ended in October I was then put through to 5 different agents who all said different stories and that they will escalate and call me back I've been waiting since the 17 October 2023 to be called back