CE
Calista E
1 reviews | Active since May 2018
04 Aug 2025, 10:52
Misleading Sales Call & No Refund – Extremely Disappointed!
I received a call from a lady claiming that, due to my loyalty to RCS, I qualified for a fantastic deal – a Samsung A15 for R262 per month, including some data or minutes. Based on that offer, I agreed.
Nowhere in the conversation was I told that R6299 would be deducted in one go from my RCS account. When the phone was delivered and I saw the charge, I immediately called Blue Label Connect (within a day or two) to return the phone and request a refund.
This is nothing short of misleading and *****. The consultant I spoke to said they would first need to request a Proof of Delivery to verify if I’m within the 7-day return period – and that it would take 48 hours. It’s now been 96 hours and I still haven’t heard a word.
My call reference number is #***9. This is unacceptable. I want my money back and expect this matter to be resolved urgently. If this is how Blue Label Connect conducts business, I will never trust them again and I’ll be warning others to avoid them too.
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Replies (3)0
Replies (3)
Blue Label Connect's replyOfficial
05 Aug 2025, 10:43Good day,
Thank you for reaching out and bringing this to our attention. We would like to apologize for the inconvenience caused and frustration brought by the matter, kindly note that we have conducted an investigation and provided you with feedback via your email, please check your inbox for the update.
Once again, we apologize for the inconvenience caused, we do not strive in providing poor customer service to our clients.
Kind Regards
BLC Customer Care Team
Thank you for reaching out and bringing this to our attention. We would like to apologize for the inconvenience caused and frustration brought by the matter, kindly note that we have conducted an investigation and provided you with feedback via your email, please check your inbox for the update.
Once again, we apologize for the inconvenience caused, we do not strive in providing poor customer service to our clients.
Kind Regards
BLC Customer Care Team
Blue Label Connect's reply05 Aug 2025, 10:43
Official
Good day,
Thank you for reaching out and bringing this to our attention. We would like to apologize for the inconvenience caused and frustration brought by the matter, kindly note that we have conducted an investigation and provided you with feedback via your email, please check your inbox for the update.
Once again, we apologize for the inconvenience caused, we do not strive in providing poor customer service to our clients.
Kind Regards
BLC Customer Care Team
Thank you for reaching out and bringing this to our attention. We would like to apologize for the inconvenience caused and frustration brought by the matter, kindly note that we have conducted an investigation and provided you with feedback via your email, please check your inbox for the update.
Once again, we apologize for the inconvenience caused, we do not strive in providing poor customer service to our clients.
Kind Regards
BLC Customer Care Team
CE
Calista E's updateReviewer Update
20 Aug 2025, 22:47On the 14th of August I received a call from a CourierIt driver, Nkhetheni Nemadzhilili, confirming that my parcel/device would be collected on the 15th of August. On the 15th he phoned again, saying he was an hour away – I waited, but he never pitched.
Since then, it has been the same story every day – phone calls and empty promises, but no collection. Today is the 20th of August and still nothing has been done. I even phoned the call centre, where I was assured my parcel would finally be collected today, yet again nothing.
This service is completely unreliable and unprofessional. How can a courier company operate on false promises daily and still not fulfill such a simple task?
Since then, it has been the same story every day – phone calls and empty promises, but no collection. Today is the 20th of August and still nothing has been done. I even phoned the call centre, where I was assured my parcel would finally be collected today, yet again nothing.
This service is completely unreliable and unprofessional. How can a courier company operate on false promises daily and still not fulfill such a simple task?
CE
Calista E's update20 Aug 2025, 22:47
Reviewer Update
On the 14th of August I received a call from a CourierIt driver, Nkhetheni Nemadzhilili, confirming that my parcel/device would be collected on the 15th of August. On the 15th he phoned again, saying he was an hour away – I waited, but he never pitched.
Since then, it has been the same story every day – phone calls and empty promises, but no collection. Today is the 20th of August and still nothing has been done. I even phoned the call centre, where I was assured my parcel would finally be collected today, yet again nothing.
This service is completely unreliable and unprofessional. How can a courier company operate on false promises daily and still not fulfill such a simple task?
Since then, it has been the same story every day – phone calls and empty promises, but no collection. Today is the 20th of August and still nothing has been done. I even phoned the call centre, where I was assured my parcel would finally be collected today, yet again nothing.
This service is completely unreliable and unprofessional. How can a courier company operate on false promises daily and still not fulfill such a simple task?
CE
Calista E's updateReviewer Update
14 Sept 2025, 10:14Good day,
This matter has been dragging on far too long, and I am extremely frustrated.
The device in question was collected by the courier company that Blue Label Connect sent on 27 August 2025. Blue Label Connect subsequently confirmed receipt of the device and advised that my refund would be processed back onto my RCS account. I was told this would reflect in the September 2025 statement run.
The September statement run is now complete, and yet no refund has been processed. This is unacceptable. You have had the device back in your possession for weeks, and there is no reason for such an unreasonable delay.
I am demanding that this refund be processed immediately and confirmation provided without any further excuses or delays.
Please treat this as urgent and resolve it without fail.
This matter has been dragging on far too long, and I am extremely frustrated.
The device in question was collected by the courier company that Blue Label Connect sent on 27 August 2025. Blue Label Connect subsequently confirmed receipt of the device and advised that my refund would be processed back onto my RCS account. I was told this would reflect in the September 2025 statement run.
The September statement run is now complete, and yet no refund has been processed. This is unacceptable. You have had the device back in your possession for weeks, and there is no reason for such an unreasonable delay.
I am demanding that this refund be processed immediately and confirmation provided without any further excuses or delays.
Please treat this as urgent and resolve it without fail.
CE
Calista E's update14 Sept 2025, 10:14
Reviewer Update
Good day,
This matter has been dragging on far too long, and I am extremely frustrated.
The device in question was collected by the courier company that Blue Label Connect sent on 27 August 2025. Blue Label Connect subsequently confirmed receipt of the device and advised that my refund would be processed back onto my RCS account. I was told this would reflect in the September 2025 statement run.
The September statement run is now complete, and yet no refund has been processed. This is unacceptable. You have had the device back in your possession for weeks, and there is no reason for such an unreasonable delay.
I am demanding that this refund be processed immediately and confirmation provided without any further excuses or delays.
Please treat this as urgent and resolve it without fail.
This matter has been dragging on far too long, and I am extremely frustrated.
The device in question was collected by the courier company that Blue Label Connect sent on 27 August 2025. Blue Label Connect subsequently confirmed receipt of the device and advised that my refund would be processed back onto my RCS account. I was told this would reflect in the September 2025 statement run.
The September statement run is now complete, and yet no refund has been processed. This is unacceptable. You have had the device back in your possession for weeks, and there is no reason for such an unreasonable delay.
I am demanding that this refund be processed immediately and confirmation provided without any further excuses or delays.
Please treat this as urgent and resolve it without fail.