Misleading clients

About two weeks ago I got a call from Blue Lable Connect and what was sold to me was a A60 and I was advised that the memory was 128GB and that along with that I'll receive 64GB memory card battery is 4800mah and has 3 cameras in the back i double checked with the sale agent named Lebo that this is indeed a Samsung she advised yes upon when I received the phone it was a A60 Blackview 2 cameras 16GB and battery is 4080mah , I reached out countless times to their customer care and I either get no response or when I do the agents are very rude this has been by far the worse customer service I've experienced, I advised them that I would like to cancel this contract and they should fetch this phone they advised they have a backlog so they will only collect in 72 hours it's been 72 hours and still not contact or response from them , Blue Label Connect misleads clients and then make them out to be the one in the wrong, I'm honestly not impressed