EL
Elize L

1 reviews | Active since Jul 2022

14 May 2026, 11:41

MISLEADING CELLULAR SALES.

I purchased a contract phone with Blue Label Connect, all good until the phone were delivered. I went home with the device to set it up, it was not the device i orderd. The consultant told me the device is a 6gb/256gb device, the device recieved was a 3gb(3gb virtual ram) and 32gb (upgradeable to 256gb) device with a memory card, i told the consultant i run multiple apps on my current device and would need onboard 6gb minimum ram, and 256gb minimum memory. I emailed them 10 x times, 10 x days in a row to cancell and collect the device, the telephone number i can found for them is non existant. I have not made a payment yet towards this contract and want this removed and cancelled. I will NEVER refer anyone to Blue Label Connect ever.

0
Replies (1)
Blue Label Connect
Blue Label Connect's reply15 May 2026, 16:19
Official
Good day Mr De Lange,

Thank you for bringing this matter to our attention. 

Your concerns regarding the incorrect device specifications, cancellation request, and contract status are taken very seriously. Kindly send us your contact details, ID number, and any reference or order numbers via our email so that we can urgently escalate this matter to the relevant department for further investigation and resolution.

Email: ***

Kind regards
BLC Customer Care Team