SM
Senamile M
1 reviews | Active since Jul 2025
14 Jul 2025, 12:26
****mers
Blue label has ****med me, i have never contacted them to require their services. A lady called to offer me a Game voucher and from that they signed me up for subscription without my knowledge. I have called several times to cancel and get my refund from 09th May 2025 with no luck. Their consultants keep lying to me that it has been cancelled and I'll get my refund to my Game account but nothing has changed.
I have requested a recording of where I agreed to this but nothing has happened. I have spoken to more than 5 consultants and all they do is lie about my cancellation.
Game is also not assisting in this case, I have an account the Game not Blue Label.
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Replies (1)
Blue Label Connect's replyOfficial
15 Jul 2025, 15:05Good day,
Thank you for reaching out and bringing the matter to our attention, we do not strive ourselves in providing poor customer service to our client. We understand the frustration brought by this and have contacted an investigation.
Kindly note that we have provided you with detailed feedback via your email. Once again, we apologize for the inconvenience caused.
Kind regards
BLC Customer Care Team
Thank you for reaching out and bringing the matter to our attention, we do not strive ourselves in providing poor customer service to our client. We understand the frustration brought by this and have contacted an investigation.
Kindly note that we have provided you with detailed feedback via your email. Once again, we apologize for the inconvenience caused.
Kind regards
BLC Customer Care Team
Blue Label Connect's reply15 Jul 2025, 15:05
Official
Good day,
Thank you for reaching out and bringing the matter to our attention, we do not strive ourselves in providing poor customer service to our client. We understand the frustration brought by this and have contacted an investigation.
Kindly note that we have provided you with detailed feedback via your email. Once again, we apologize for the inconvenience caused.
Kind regards
BLC Customer Care Team
Thank you for reaching out and bringing the matter to our attention, we do not strive ourselves in providing poor customer service to our client. We understand the frustration brought by this and have contacted an investigation.
Kindly note that we have provided you with detailed feedback via your email. Once again, we apologize for the inconvenience caused.
Kind regards
BLC Customer Care Team