mQ
mbali Q

1 reviews | Active since Jun 2011

06 Jun 2025, 15:24

****mer.

I don't have an account with them but they debited my RCS account R179 more than once .I called them on the 17 April 2025 to ask why are they debiting my account.they told me about subscription of accessories of which I was not aware off,I requested it to be canceled and to be refunded they said 30 days ,waited 30 days and followed up in on the 27 May 2025 only to be told that wrong information was captured on my query now they start the process again and I have to wait another 30 days.mind you RCS want to list me now because my account was not owing it was on zero balance and I'm not prepared to pay for blue label debt why must i wait another 30 days while the processing issue was not my fault,no one has an answer when i call them.i have all ref numbers: CN*** Cn*** CN*** RR*** ***9

0
Replies (2)
Blue Label Connect
Blue Label Connect's reply09 Jun 2025, 12:49
Official
Good day Mbali,

Thank you for raising the issue with us, we apologize for the inconvenience caused to you. Kindly note that we do not pride ourselves in providing poor service to our client. 

We have sent a full outcome of the investigation via email, kindly check your inbox for the update.

Again, we apologize for the inconvenience and frustration caused.

Kind regards
BLC Customer Care Team


mQ
mbali Q's update03 Jul 2025, 20:47
Reviewer Update
Blue label connect you promised to clear my account but you have not kept your promise,RCS is still calling me.