****med by Blue Label Connect

Some many years back I bought a mobile phone from Edgars, cash and with a pay-as-you-go sim card for my son. On 15 March 2024 my son lost his phone. I immediately replaced the phone and tried to do a sim swap when Vodacom advised that they cannot do a sim swap without an authorisation letter from Blue Label Connect as the sim was not a pay-as-you go but rather a contract. Flabbergasted I went to Edgars to find out how this happened. Apparently Blue Label Connect sent an sms with a link offering R55 monthly airtime and when you click on the link you automatic change from pay-as-you-go to contract. That's a topic for another and screams 702 and Wendy Knowler.

Now this letter from Blue Label Connect is meant to take three to five days. It been 10 days and when I call Blue Label Connect is get a different story every time. They either blame Edgards or Vodacom for the delay. All I want is for my son to get his number back, I mean for crying out loud!