Line cut for the 3rd time this year!!!

My line just went offline AGAIN, 3rd time this year. I called in to report it. 3 days later no one has contacted me and they **** again about someone trying to contact me and I was unavailable. They always do that. They waited for me to call again to tell me that now my sim card is damaged apparently ( I don't know how possible that is as I've never taken it out since the LAST sim swap a few months ago) and I need to buy a new one and call them AGAIN to do another sim swap, which I will be doing for the 3rd time this year.<br> <br> Just convert my number back to pre-paid, and release it from your system cause really I am TIRED of calling you every 3 months and having to deal with your poor service every time. I have been requesting for my number to be converted back to pre paid for years now and I guess its still being done! <br> Call ***<br>