Lack of service

On the 24/12/2024 I bought a token for R250 on my Edgars account however I never recieved the token, I then phoned the blue label thr same day to find out what happen and I was given a reference number GN***. They told me I woul get feedback.in 7 days, I waited and no one called me and I still didn't get my token. On the 06/01/2025 I phone them again and I was told they haven't received feedback but the arr escalating the query, it will take 5 days, then I waited for 5days still no feedback. Today the the 16/01/2025 I called them again and I was told no feedback they will have escalate, I then ask to speak to a manager they refuse, the I ask for the head office number I was given ***0. When I phone this number it says it does not exist. I then Google a different jumper for blue label then phone them I was told it's different department, then gave this number *** when I call this number I message that the number is busy. I don't know what else to do cause clearly there is no one willing to assist with the query it's been 24 days since the query was logged but the is no feedback. I don't understand what the customer service is doing if they can't solve queries, I even have statement to prove the purchase.