LACK OF COMMUNICATION AND BAD SERVICE

I was given a contract by RMCS without my consent, when Cell C informed me about this I contacted RMCS and Edcon to cancel this contract and the cancellation was acknowledged and done a few years ago. I tried to port from Cell C to Telkom mobile on 23 October but Cell C advised me that this cannot be done because my number is still listed under RMCS and is seen as a corporate number and not as an individual (under my name). I have been in contact with Edcon and RMCS to reverse and migrate my number back to Cell C pre-paid. It has been a week and still this matter have not been resolved. Edcon assured me that a someone called Thandixolo will contact me to make the switch from corporate to individual but I am still waiting on this person to call me. I have sent emails to RMCS queries department and have been calling their contact centre the entire morning but the situation is still unchanged. I NEED THIS RESOLVED IMMEDIATELY!