Incorrect phone benefits always late..

This is the third month where Blue Label Connect has effortlessly received their payment for a phone I did not agree on. I was told that I would receive a Realmi Note 16 instead I was sent a Ulefone Not 12 it isn't compatible with almost any off the apps that I want to use... Every single month I need to contact them so that I can receive my benefits of 60 minutes and 1gb of data .... I nee advise on how to settle this situation and how I can get the actual phone that was agreed upon.... This phone is not worth R470+ month or my monthly fees need to be lessened. Kindly contact me urgently.