IN ARREARS FOR A CELLPHONE CONTRACT THAT WAS CANCELED DUE TO PHONE BEING FAULTY!

Item: Blue Label Connect
Rating: 1
Author: Lydia T

Why is a phone that I never used but returned to Blue Labels Connect because it was not working listed on my credit profile as in arrears?

Blue Label Connect please correct this because I work really hard to pay my debts on time to avoid arrears, so now what are these arrears on my account for a phone I don't have and I've never used?

Literally you even refunded me the first payment you debited so what it's this?

Helpful (0)

Replies (3)

Blue Label Connect's replyOfficial

26 Jun 2023, 09:31

Good day Miss Teleki

Please note that we have escalated your credit profile query with our accounts department.

Please note that we have also sent your cancelation confirmation letter to your email address: ***.

Please take this letter to the credit bureau to speed up the process for you.

Otherwise, feedback will be given within 48-working hours.

Kind regards

Thembinkosi

Blue Label Connect's reply26 Jun 2023, 09:31

Official

Lydia T's updateReviewer Update

26 Jun 2023, 09:35

This is such an inconvenience! Where is the credit bureau. Is it an actual place or I can email the cancelation?

Lydia T's update26 Jun 2023, 09:35

Reviewer Update

This is such an inconvenience! Where is the credit bureau. Is it an actual place or I can email the cancelation?

Blue Label Connect's replyOfficial

27 Jun 2023, 08:47

Good day Miss Teleki

Please note that we have rep**** on the email we sent the cancelation confirmation letter.

Please follow the specified steps on the email to get assistance on your query.

Kind regards

Thembinkosi

Blue Label Connect's reply27 Jun 2023, 08:47

Official