MB
Mildred B
1 reviews | Active since Jul 2023
08 Dec 2023, 13:52
I want this mess of my name urgently
Blue Label Connect I am disgusted by their services. I took out a contract with them and after delivery called to change my banking details I was informed that its updated but later I was blacklisted. the agent that called me from collections is now saying their system doesnt take STD bank I was never informed about that when I called CS on 2 occasions to update the banking details I was informed its updated
Helpful (0)
Replies (5)0
Replies (5)
Blue Label Connect's replyOfficial
13 Dec 2023, 08:48Good day,
We apologize for the frustrations caused because of this matter.
Please provide us with your Id number for us to retrieve your contract information and assist you accordingly.
kind regards,
Nkundele
We apologize for the frustrations caused because of this matter.
Please provide us with your Id number for us to retrieve your contract information and assist you accordingly.
kind regards,
Nkundele
Blue Label Connect's reply13 Dec 2023, 08:48
Official
Good day,
We apologize for the frustrations caused because of this matter.
Please provide us with your Id number for us to retrieve your contract information and assist you accordingly.
kind regards,
Nkundele
We apologize for the frustrations caused because of this matter.
Please provide us with your Id number for us to retrieve your contract information and assist you accordingly.
kind regards,
Nkundele
MB
Mildred B's updateReviewer Update
13 Dec 2023, 09:31What is more disgusting is that the agents at this place are not even well trained they are rude and have no way of speaking to people this will go to the ombudsman man if it doesn't get resolved soon it has been going on for way too long
MB
Mildred B's update13 Dec 2023, 09:31
Reviewer Update
What is more disgusting is that the agents at this place are not even well trained they are rude and have no way of speaking to people this will go to the ombudsman man if it doesn't get resolved soon it has been going on for way too long
Blue Label Connect's replyOfficial
13 Dec 2023, 11:44Good day Mrs Bekka,
Thank you for the above information.
Kindly note that we tried contacting you but your number ringed to voicemail.
Please be aware that your account was not handed over or blacklisted, it is only showing that you are in arrears with blue label connect which will be updated when you settle your arrears amount.
I have sent you an email with all the details and also arranged for an agent to contact you and arrange payments with you.
Thank you.
Thank you for the above information.
Kindly note that we tried contacting you but your number ringed to voicemail.
Please be aware that your account was not handed over or blacklisted, it is only showing that you are in arrears with blue label connect which will be updated when you settle your arrears amount.
I have sent you an email with all the details and also arranged for an agent to contact you and arrange payments with you.
Thank you.
Blue Label Connect's reply13 Dec 2023, 11:44
Official
Good day Mrs Bekka,
Thank you for the above information.
Kindly note that we tried contacting you but your number ringed to voicemail.
Please be aware that your account was not handed over or blacklisted, it is only showing that you are in arrears with blue label connect which will be updated when you settle your arrears amount.
I have sent you an email with all the details and also arranged for an agent to contact you and arrange payments with you.
Thank you.
Thank you for the above information.
Kindly note that we tried contacting you but your number ringed to voicemail.
Please be aware that your account was not handed over or blacklisted, it is only showing that you are in arrears with blue label connect which will be updated when you settle your arrears amount.
I have sent you an email with all the details and also arranged for an agent to contact you and arrange payments with you.
Thank you.
MB
Mildred B's updateReviewer Update
13 Dec 2023, 11:54Good day
Thank you for your response
You will just bluntly ignore the fact that I requested calls where I requested to change my banking details and I was informed that it is sorted just for me to be blacklisted by your company because of someone who didn't do their job.
I do not want any telephone conversations with your company as they are not able to provide recordings when needed.
I have no problem with paying what I owe my main issue is I am in errors because my banking details was not updated as I requested so that will be swiped under the mat and you want to take actions because I don't pay.
Sort that issue out provide my 2 call recording where I requested update of banking details so I can take that matter further before I pay this account
Please do not call let we deal with this matter on email that way I will have proof.
If this is not resolved soon I will take it further and your response you did not answer what I requested instead you telling me something I know
Urgent
MB
Mildred B's update13 Dec 2023, 11:54
Reviewer Update
Good day
Thank you for your response
You will just bluntly ignore the fact that I requested calls where I requested to change my banking details and I was informed that it is sorted just for me to be blacklisted by your company because of someone who didn't do their job.
I do not want any telephone conversations with your company as they are not able to provide recordings when needed.
I have no problem with paying what I owe my main issue is I am in errors because my banking details was not updated as I requested so that will be swiped under the mat and you want to take actions because I don't pay.
Sort that issue out provide my 2 call recording where I requested update of banking details so I can take that matter further before I pay this account
Please do not call let we deal with this matter on email that way I will have proof.
If this is not resolved soon I will take it further and your response you did not answer what I requested instead you telling me something I know
Urgent
Blue Label Connect's replyOfficial
28 Dec 2023, 08:14Good day,
As per your request, we did send you an email which we are still awaiting your feedback.
Thank you,
As per your request, we did send you an email which we are still awaiting your feedback.
Thank you,
Blue Label Connect's reply28 Dec 2023, 08:14
Official
Good day,
As per your request, we did send you an email which we are still awaiting your feedback.
Thank you,
As per your request, we did send you an email which we are still awaiting your feedback.
Thank you,