i want simswap letter

I'm writing to request an expedited SIM swap for my lost SIM card. The current process is taking 7-14 days, which is unacceptable as this number is linked to sensitive personal information and various authorizations that require OTPs. I previously spoke to a consultant who seemed unfami**** with the process, and we had difficulty understanding each other due to a language barrier. Despite explaining the urgency, my concerns were dismissed. I'm extremely dissatisfied with the service I've received so far. I'm requesting that you expedite the SIM swap process as soon as possible. Additionally, I'd like to explore the option of porting my number back to Vodacom. I've also noticed that I'm not receiving airtime or data that I didn't sign up for, which is adding to my frustration. Please look into this matter urgently and take necessary steps to resolve these issues.